Xarly

Community Manager

Comments

  • Hi @Jocelyn47 , Welcome to our Community! Sorry for the delay in our answer. There was an issue with lives and Facebook but this got solved recently. Do you still happen to have this issue? Looking forward to your reply. Cheers, Xarly
    in My lives will not reload from friends. Going on for days Comment by Xarly September 2019
  • Hi all, Sometimes the rewards for these can take a day or two while our system collects the winners and sends them the rewards. If after some days you don't have them, please let us know (but this should not be the case if it all goes correctly). Thanks @JennAusten for the screenshot! It helps build the point that it just…
    in Gold Bars Comment by Xarly September 2019
  • Hi @grr , It seems like there is an issue ongoing that we need to look deeper at. In the meanwhile, I've sent some gold bars your way to compensate for the troubles. If you have a screenshot of the boosters you had prior to the issue, it would help us a lot. I'm sorry I can't just revert the situation for you but I hope…
    in Where are my boosters? They are all reset to only 3 each - I changed nothing! Comment by Xarly September 2019
  • Hi all, Here to assist. I'd like to first remember everyone that there's humans on the other side of your screens. As such, we need to rest, we need to recharge and we also have plenty of other tasks apart from this in order to help King and the Community. Nobody here is trying to rob, we are just trying to get time to…
    in Boosters Comment by Xarly September 2019
  • Hi everyone! Better late than never, as some say - here we are to announce the 5 random winners! 20 Gold bars go to... * @Spinnifix * @Yosca * @BeckyBubblegum * @Yaz_Milani * @Liz_z Thank you all for participating and good luck with future competitions! Remember you can now enjoy this one here. Cheers, Xarly P.S -…
    in (Finished) Help Kimmy find her sister Tiffi and get 20 Gold Bars! Comment by Xarly September 2019
  • Hi everyone, As @yvoh mentioned (thanks for coming and telling us that it's working for you!) this issue has been fixed with yesterday's update. Please make sure your game is up to date and the issue should no longer be there (and if it is, please do let us know). We're sorry for the inconveniences but, as mentioned, this…
    in The sound keeps turning on after watching an Ad! Comment by Xarly September 2019
  • Hi @@boxerwigle, I understand it can be confusing, because it's all happening in the backend. Basically, the device sends the information to our servers that then display that information on your screen. If during the day there is some issue with that connection, it can happen that that information won't get sent to us…
    in Daily bonus 7 days Comment by Xarly August 2019
  • Hi all, I'm sorry that this ongoing issue is happening to you. As it's very specific, we need to run through two options: iOS First log out and log in from his Apple ID:Go to Settings >iTunes & Apple Store > tap on your Apple ID, then log out an log in again. If it persists, try a force restart of the device: A force…
    in Error: Couldn't connect. Go online to download episodes (Reported to the Studio) Comment by Xarly August 2019
  • Hi @ninthwonder21, I'm sorry but we cannot restore daily bonuses. Your story is beautiful and it's sad to be a carrier of such news but daily bonuses are stored locally and we cannot revert any changes happening there. I truly hope your child is doing great and I hope you share your child's growth with us as an…
    in Daily bonus reset Comment by Xarly August 2019
  • Hi @luanaa, It sounds like you are struggling with level 1957. Just wanted to confirm that no technical issues are happening around it. It's just a matter of patience, luck and strategy until you fix it. I just want to remind you as well that only English is allowed in the Community. We would love to have you stay but I…
    in Level 1957??? Ok??? Comment by Xarly August 2019
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