Candy Crush Soda Saga

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

Hello
I also am getting the same error message and issues with internet connection on my iPad. This has been happening since Sunday August 25 and it’s very frustrating. I have tried the above solutions several times and nothing works. I also don’t believe that the only way to fix the problem is to uninstall and then reinstall as the issues clearly lie with the King account.
It has taken me a long time to accumulate all my boosters and I don’t agree that that if I lose them after the reinstallation, I can’t get them back because I haven’t ‘bought’ them. A lot of people have been playing this game for years and to be told that they can’t get those back, especially since the issues are with the game and not their devices, is clearly not fair.
Anyways, I guess I have no choice but to try the reinstallation and will let you know if I need to have my level or gold bars fixed

Hi Xarly,
tried all three options on my ipad but no solution. Everytime trying to login got „unknown error ...“
think it‘s not a problem with the device. Because trying to login on iphone 8 i got the same error ....
it could not be the only solution to reinstall and loosing all collected booster.

Xarly

Hi all,

I'm sorry that this ongoing issue is happening to you. As it's very specific, we need to run through two options:

iOS

First log out and log in from his Apple ID:Go to Settings >iTunes & Apple Store > tap on your Apple ID, then log out an log in again.

If it persists, try a force restart of the device:

A force restart won’t erase the content on your device. You can force restart your device even if the screen is black or the buttons aren’t responding. Follow these steps:

- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.If still persists, let’s try a networks reset:Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

ANDROID

I would like to ask you to follow this procedure that has solved the same issue for other players.

In your Android device tap in the homepage. Once there tap on Settings - once on Settings you scroll and you will find App. In this menu you will see a list of all the app in your device, find Play Store. Tap on it, you will see a screen with the version of the app and just below you will see "clean the cache". Tap on that button and restart your device.

If the issue still persists please log out from your Google Play account and log in again from the settings of the device. If that doesn’t help, try a network reset (this will delete Wifi passwords and Bluetooth pairings).

This can be different on each Android device. Here’s a generic way to find it.Open your device’s Settings app .
More > Wireless and networks - Networks settings resetPlease suggest searching on the setting of her device if she’s not able to find it following the above steps.

I hope these two processes help you all. It has been of help other times so I encourage you to try thoroughly. If none of it helps, please let us know.

Thanks,
Xarly

I also think it has something to do with the king account. Today i was able to play soda and saga on my iphone. In the afternoon installed a new ipad and changed my password for King account in Saga.
and now im not able to connect to my soda login on king. Neither on iphone or ipad. The login in my Saga runs fine.
that could be crazy but for me it is NOT funny. Its the second time since march this year.
regards
kalindi

Hi @Smalyarov, I don’t have a Facebook account, so just trying to sign on with my email account. I get the same message every time

@parrothead I'm not sure why you are getting that message. I am going to tag @Xarly who is the community manager for this game. He might already know what's going on and then I will know for future questions in the community.

Image: https://us.v-cdn.net/6030983/uploads/editor/hc/nuywzc2rcihb.jpeg

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

@Smalyarov do you have your King user ID #? If not, please follow the steps on here to get it:

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They will send you an email with a ticket number. Once you get that number then you can attach your print screens to your response back to them. Complete the form using this topic and subtopic so that they know that you also need your progress added back.

@parrothead the kingdom sign in is what made me lose my “connection” as well. As someone suggested I tried to fully logout and in through Facebook yesterday which said it was working and syncing but of course wasn’t and everything was lost when I uninstalled on my mobile device. With the length of this thread it seems to be a very common problem with syncing through the Kingdom site. I also don’t understand if Facebook is causing glitches then why allow users that option?

Hi @parrothead, I am so sorry to hear that you didn't get a response. It might have been in the old King Care and when everything transitioned here we lost a lot of messages. Are you trying to log in to the Kingdom account? What error message are you seeing?

@Elsa I took screenshots before I uninstalled and reinstalled. Reinstalling worked and connection was made but progress lost. All boosters, gold coins, and level. Do you have somewhere I can send the screenshots?

Miss Elsa, Many months ago, I asked about why I cannot sign in with my email on any of the games....using an iPad...still has not been resolved....any news I may have missed?

Oh no! I give up! I wish I had a magic wand that I could wave over everyone's game to get them going again. What did you lose?

@Elsa I don’t use Facebook to login I tried using the Kingdom site. I was actually finally able to get a connection through Facebook yesterday and it said everything was sunk but of course it wasn’t and I lost it all.

@bernie-7, your progress can be restored but if you are playing the game on a mobile device once you uninstall and reinstall the game all your lives and boosters will be gone. They are only saved to your device. The gold bars will never disappear and progress can always be brought back.

@ksmock, if you have a user ID # then you already have a King account. Make sure that you are logged out of Facebook and then click on the pink button. You will be clicking on the King button and then logging into your account. For any or all of you if you have only been playing through Facebook and now want to try playing through the Kingdom then you have to sync the accounts. Follow the steps here.

Image: https://us.v-cdn.net/6030983/uploads/editor/s7/m9b6dzteg1se.png

@Smalyarov, the glitch is on Facebook's end and their glitches don't get resolved that quickly. This is the 4th Facebook glitch in the last year or so and it takes them weeks to resolve it.

@Xarly it’s been months...is there a resolution? I’m on 1992 and have not been able to earn boosters since June. I have never been able to sync because it’s always given me a connection error so now if I uninstall I will lose all progress and boosters. This exact reason is why I quit playing this game years ago!!! I thought by now it’d be resolved. Please advise!!! If this can’t get fixed I will never trust your apps again. I have put much time and money into this game.

ksmock

I keep getting the same connection error in Candy Crush on my iPad. If I try reinstalling, will I lose my progress? I honestly don’t know my account log in info but was able to locate my User ID. Also how do I connect this king account to my game? I keep getting the same error when I try creating an account through the game.

bernie-7

I’m getting the same problem, reluctant to uninstall before I’m certain playing levels can be restored

Hi @Chrisho, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Chrisho

@Xarly

Thank you so much for your help!! Everything is back to normal now!

Thanks again!!!

Cheers

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

Hi @Smalyarov, I don’t have a Facebook account, so just trying to sign on with my email account. I get the same message every time

Xarly

Hi all,

I'm sorry that this ongoing issue is happening to you. As it's very specific, we need to run through two options:

iOS

ANDROID

I would like to ask you to follow this procedure that has solved the same issue for other players.

Thanks for stopping by our Community @orientalmask @Kalindi 😃

If you haven't deleted the game app yet, can you try out the following on your Apple device first and see if it helps?

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hi QueenB

Sorry but it didn’t work, I don’t use Facebook to sign in, I have a king account.

@orientalmask, that's no problem if you don't use Facebook but did you still clear the Safari cache?

This part connects to the iTunes Store so there might be a bug that is stopping this. If you have tried it, then the next steps is to reinstall the game app.

Hi QueenB

I did clear the cache and then deleted the game and reinstalled it. However, it’s still saying there’s a connection error when I try to log in. I was at level 2703 😡 am I going to get all my boosters back.

Hi QueenB

It’s working again, thank you!

Orientalmask—did deleting and reinstalling make it work again, or did Queenbee do something behind the scenes to fix it for you? Thanks

Hi Parrothead

Not sure if QueenB did anything ‘behind the scenes’ as I never said when I was deleting or reinstalling the game. However, deleting and reinstalling did seem to do the trick. Just be patient after reinstalling as it still took several minutes for everything to be back to normal. It started me out on level one again with an error connection again but then it started working again

@orientalmask, you just confirmed what other players have confirmed that if you uninstall and reinstall the game it starts working again. Unfortunately, by doing this you lose all lives and boosters but at least you get to play the game again.

Hi Elsa

yes it is working again but players should not have to delete and reinstall a game for it to work properly, this is the first time I’ve had to do that to play a game. Any updates etc that is done should not have caused these problems and your programmers should’ve been able to fix it

Thanks Orientalmask