Xarly

Community Manager

Hi @tmac1965 , Do you still have an issue? Sorry we couldn't come back earlier but I wasn't around last week. (@CandyCow I appreciate a lot that you care about the player and that you like my help but it's better if you don't tag me directly, as I have loads of other tasks and many of the questions players have can be…

Hi @Cheryl_McIntire , Sorry I didn't come earlier, wasn't around last week. It sounds like you had an issue, but before compensating we need to look at what happened and try not to have it happening again. It would be great if you answer the following: - What device & platform were you playing on? - What level did this…

Hi all, Coming here to confirm that this is an issue that we are very dedicated to fixing. It is proving to be very difficult but the team's trying their best to get it fixed. As soon as we have news, I'll make sure you are well aware. Cheers, Xarly

You have my vote, good sir @MightyWolf15 !

Hi everyone, Indeed, I missed this one! Better late than never... here I am now to announce that the winner, with a total of 10 Hehe is... 🎉 Bearwithme 🎉 Congratulations @bearwithme, 20 Gold Bars are coming your way! Special shoutout to @Elsa for creating such an awesome competition and for being amazing at building this…

Hi all, I'm sorry that I am not coming here with good news yet. All I can do for now is confirm that this is, indeed, an ongoing issue and that we're trying our best to fix it on Facebook. In the meanwhile, remember you can sync your Facebook account with your King.com one and play from there if you wish (or on mobile,…

Congratulations to the winners and to you all that participated! And also a big shoutout to @Elsa for pulling such a nice event with you all and helping us build such an awesome Community! :heart: Cheers, Xarly

Hi all, I'm sorry this has been happening to you all but we appreciate you all trying to fix it. It seems, given all the troubleshooting that our awesome superstars walked you through, that the issue is sitting on Facebook's or our side. We are going to investigate it all and hopefully come back soon with an answer. This…

Hi @helpme1, Thanks to @Elsa's awesome help I've been able to help you out here. As a gesture of good will I have restored your Gold Bars. In the future though, we won't be able to do this every time so please make sure your game is well optimised and that your connection is working properly (along with being conscious of…

Hi everyone! Love seeing new faces around. Thanks for your words @peejay! It's my pleasure to help and represent this community :). Cheers, Xarly