Xarly

Community Manager

Comments

  • Hi @WWII! If it was an issue with boosters connected to a purchase then it's better if you get in touch with our Player Support team. Go here, select Soda as a game and "Purchase Issues" as the topic and someone from the team will be able to help you and assist you accordingly. Sorry we can't be of more help here in the…
    in Boosters Comment by Xarly August 2019
  • Hi @Larnold97 , Thanks for your feedback! Just wanted to let you know that the Gold Bars are no longer at stake. As mentioned in the beginning of this thread the winners were already announced and the gold bars given. That part of the feedback is closed, but thanks for participating nonetheless! Cheers, Xarly
    in Episode Race - We want your Feedback! Comment by Xarly August 2019
  • Hi @Sandycat ! This is due to chance, sadly. It's bad luck that the 9th bottle didn't appear to you in this case, but it isn't an issue, from what we just checked with the team. I've sent some gold bars your way to help alleviate the frustration. If you do keep having that same issue over and over again please let me know!…
    in Candy Crush Soda level 2017. Comment by Xarly August 2019
  • Hi @BelindaNJ41, Welcome to the Community! This is sadly an issue that is happening and that we are trying our best to fix. It's been trickier than the team thought but I'm sure that we will have fixed as soon as we can. It only happens on Facebook for what we've seen, so if you can play it on any other platform (like…
    in Completed Level and Game Crashed Twice Comment by Xarly August 2019
  • Hi @wvudegenerate, I'm sorry to inform you that this is an issue on our side that we are investigating. It doesn't seem to be happening to everyone, which is making it harder to identify and fix but we hope we can fix it soon. We'll keep having conversations about it and hopefully will be able to find a proper solution…
    in Bubble gum throne Comment by Xarly August 2019
  • Anytime! You know now where to find us (for this, for competitions and just for providing us with your feedback under Discussions about the game). The more you help us, the more we can make the game better for you all! :)
    in What Happens if You’re on the Throne when Bubblegum Hill Ends? Comment by Xarly August 2019
  • Hi @Lee-13 , I'm sorry but I then need your player ID. With your information here it seems like we are talking about a different account. Here is a link that shows you how to get your player ID. Please post your player ID afterwards here and remember to tag me (with @ and my name so I don't miss it) and we will be able to…
    in Gold bars gone Comment by Xarly August 2019
  • Hey @daisymama5! I'm sorry this happened to you! It's not the way it should work, you should have been given the gold bars you deserved. This is an issue we will escalate so that we prevent it from happening again, hopefully. In the meanwhile, I've sent gold bars your way to compensate you for the troubles. I hope it…
    in What Happens if You’re on the Throne when Bubblegum Hill Ends? Comment by Xarly August 2019
  • Hi all, The way the fish currently works is random. Out of let's say 7 options that are there, the fish will randomly select one. It's not rigged, it's random. However, I'll take it back to the studio as it's been addressed multiple times (and I can relate to it myself) that it is very frustrating to have the fish being…
    in More proof...... Comment by Xarly August 2019
  • Hi @NotGameplayer, I'm very sorry this happened to you. This is an issue we are actively working on fixing but in the meanwhile you obviously need to be compensated for the incident. Please do follow @"Pummy Raj" 's suggestion as it's the way to go for our Player Support team to be able to assist you and compensate…
    in Losing Credits Purchases Infinity for 30 min - 1 hour Comment by Xarly August 2019
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