Xarly

Community Manager

Comments

  • Hi @_ra_mo_na_ ! Welcome to the Community! The accounts you use for any in-game purchase are not connected to our game but the platform itself. This means that if you play on Android, it's the Google Play platform the place to go if you want to change your Bank/PayPal account (App Store if you are playing on iOS). How to…
    in Bank/PayPal account change Comment by Xarly July 2019
  • Hi both! (And welcome to the Community, @BelD!) You are both indeed at the very very top! There should be a paint can there but it seems to be missing. I'll take it on to the studio but keep an eye out, as usual, levels will be out in no time! Cheers, Xarly
    in Anyone else who is at the highest levels and doesn't see a paint can? Comment by Xarly July 2019
  • Thanks for the feedback @webetlures! Can you let us know the device you work on and if it is up to date (both game and device)? That doesn't sound like a nice experience, so we would love to dig deeper and fix it if possible. Cheers! Xarly
    in Offerpad ad Comment by Xarly July 2019
  • Hi @Even, Welcome to the Soda Community! Sorry for the delay in our response. I'm not sure I understand what you mean. Are you referring to a daily login bonus? OR are you referring to something specific that you had on Saturdays. Cheers! Xarly
    in Bonus Saturday Comment by Xarly July 2019
  • Hi @Sumang1 , In order to look into your account, we need your player ID. You can find a way to get that in this article here. Cheers and welcome to the Community, Xarly
    in Items are missing in my game Comment by Xarly July 2019
  • Hi @Lilmama860 , Apologies for the delay on my response. We have checked your account and it sounds like you currently don't have the event available. Sometimes, in order to optimise our events or features, we enable them on some players and not on others. It's only a matter of time till you have it again. Regarding the…
    in The race w/5 players trying 2 get 2 the finish line & my team players are missing Comment by Xarly July 2019
  • Thanks both! Please tag me here if during this weekend's event you have it as well. If so, I will escalate it again. Cheers, Xarly
    in Someone is stuck on the throne! Comment by Xarly July 2019
  • Thanks for your comments! @"Pummy Raj" , there's no level requirement per se. Just have to patient and hope you get it next time! @caambuj , there's way more players on Candy Crush Jelly that you probably think :wink:. This feature will be available if you do leave your ID on the thread that is linked on my initial…
    in Face other players on Candy Crush Jelly Saga's Royal Championship! Comment by Xarly July 2019
  • Hi @Spinnifix, Please try to use one comment instead of 3. The reason why we are doing a Cross-Promotion of Jelly's Royal Championship is because there is interest on other Candies around facing other players. We don't want players to miss out on this opportunity and want to make sure players of all Candies are aware and…
    in Face other players on Candy Crush Jelly Saga's Royal Championship! Comment by Xarly July 2019
  • Hi everyone, I've been up to a lot lately but have come always to read this thread, as I find that, for us, it is of great interest to hear what the veterans have to say, especially when it's done in such a mature and in-depth manner. The level of insights that you share with us, the way you feel and also your…
    in Changed levels, changed game Comment by Xarly July 2019
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