Xarly

Community Manager

Comments

  • Just coming to clear that all of this was sorted out :smile:. Cheers! Xarly
    in Did not get a prize from Mr. Toffee's Fair Comment by Xarly July 2019
  • I think this is a very interesting question @Mahlako and something I'm curious to see what others have to say about. Thanks for raising it and let's see what others say! Just for your information, when creating a new discussion, you can also create a poll if you select the arrow, maybe another good way of finding out how…
    in Dear fellow players, do u guys play the king games with the sounds on? Comment by Xarly July 2019
  • Hi @Vionetricia, You were right and I was wrong! Apologies on my side, it's usually that way but after what you mentioned we looked back into it and identified that there is a potential and strange glitch that happened during that time. I've gone ahead and compensated you, with some extra gold bars as well because of the…
    in Missing bars. Comment by Xarly July 2019
  • Hi @Vionetricia , Sorry for the delay in our response. We just looked at your account and the 9 gold bars you are claiming disappearing were used to get extra moves for level 1513 on the 24th of June. Please be mindful when using your gold bars. This happens to all of us bu sometimes we use them and are not aware, which…
    in Missing bars. Comment by Xarly July 2019
  • Thanks a lot for the heads-up @Crimson_Dawn! And the information sent to you is correct, @Sodacrush54 (welcome to the Community by the way!). Please read that article and follow the process of contacting us below if needed, as we cannot handle purchase issues publicly. Cheers and hope to see you around! Xarly
    in I didn't get my dainty package Comment by Xarly July 2019
  • Hey @LizzyLemondrop, This is great feedback! The studio was indeed wondering how it felt for the players back in Easter, so knowing that there's interest from the Community is definitely something they will be happy to hear! Cheers and, as always, let's keep the conversation and upvotes growing. Xarly
    in Holiday Bubblegum Hill Comment by Xarly July 2019
  • Love the initiative, @Elsa ! To make it spicier, the person with the knock knock joke with more "Hehe" reactions at the end of July (31st of July at 12:00 CET) will get 20 Gold Bars! Made one myself to contribute and kick it off. Tried to keep it on brand :tongue: Knock, knock! Who's there? Candy. Candy who? Candy Swedish…
    in Meet Brewmaster! (A knock knock joke can get you 20 GBs!) Comment by Xarly July 2019
  • Hi all, Sorry for the delay, been sick for some days but thankfully I'm recovering well now. To try and answer your question as well as possible, @bigdaddy1, we do run tests here and there that make features sometimes be available and sometimes not. The fact that you are not a payer is not a reason for not having ads at…
    in Help...A must read for players and moderators. Comment by Xarly July 2019
  • Hi @sunnyosemeke , Welcome to the Community - I hope you enjoy your time here! It's unclear to me what you mean with this but it doesn't sound like it's specific to Candy Crush Soda, so I have moved it to the Fun Area. Looking forward to your reply and to seeing you around! Cheers, Xarly 
    in Love Comment by Xarly July 2019
  • No problems at all @Chip61 - it's normal that it takes time to understand and navigate through on the Community. It sounds like you had a connection issue with the game right at the same time. I've gone ahead now and compensated you for the issue (along with a tiny extra to thank you for the patience and to welcome you…
    in Lost 10 gold bars Comment by Xarly June 2019
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