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Sound keeps going in and out on Blossom Blast

Neil_Law
Neil_Law Posts: 2

Level 1
in Support

For the past week I've noticed the sound keeps dropping during this game. It happens in both Facebook and Facebook gameroom. The sound stops sporadically during the game but always restarts once the level is retried.

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Neil!

    I suggest you try the following steps:

    1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

    2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

    3) Try the game in another browser - for instance Google Chrome or Firefox

    4) Make sure you have other tabs closed

    Cheers 

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  • ch90049
    ch90049 Posts: 2

    Level 1

    I've been having the same sound issue with Blossom Blast, across all my iOS devices.  iPhone 7 Plus, iPad Pro and iPad mini 4. 

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  • Neil_Law
    Neil_Law Posts: 2

    Level 1

    Hi Neil!

    I suggest you try the following steps:

    1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

    2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

    3) Try the game in another browser - for instance Google Chrome or Firefox

    4) Make sure you have other tabs closed

    Cheers 

    This is happening in both a browser and the FaceBook gameroom. So most of these steps don't apply.
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