JillyJill

Pro Player

That's okay, are you using a phone or tablet? Android or iOS? 

Hi Indio, Thank you for contacting King Care! Do you mean that your Facebook account has you at 0 on a different device since your smartphone has you at your level? If so which device? Let me know so I can help you further with your issue! Jilly 

Hello Sally, Thank you for contacting King Care! First of all do you play through the facebook app or through king.com? This will help me better answer your question. Thank you! Jilly 

Hello D, Thank you for contacting King Care! Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. First of all are you playing through the facebook app or king.com? This will help me in trying…

Hello KingsGamePlayer, Thank you for contacting King Care! First of all, is it King.com that is bringing you to older levels or fb? Secondly, you can follow these steps, (or make sure you followed them) through the link below in the answer highlighted in…

Hi William, Thank you for contacting King Care! Unfortunately, no, there is not, I've put this request in with the moderators along with not automatically bringing you back up to your current level when you want to stay around that area or scroll around as you'd like, but once you finish a sugar drop level before you have…

Hi Emily131, Thank you for contacting King Care! Have you played the game through facebook or king.com? Thanks, Jilly 

Hi Sherry, Thank you for contacting King Care! This might be an obvious question, but are you sure the game is updated on said device? Go to your app store and check, I know a lot of times on my tablet it will not automatically update as it's supposed to do. But I know that on Kindle for some reason, the levels are behind,…

 Thank you for your assistance Johnny!

Thanks Lynette & Johnny for your help!