JillyJill

Pro Player

Is the email address you use for facebook the same one you used on King.com?

Also Lauriejones, it could be your device, the iPad 2, they are having trouble with those as well. Read this article believe the iPad 2 is listed here https://care.king.com/en/blog/article/important-information-regarding-devices Thanks, Jilly 

Okay, that's what I was afraid of, unfortunately it seems that they're still having problems with iOS devices after the recent update. I'll get more info and get back to you or forward you on to a King Care associate to help you further. You can try clearing cache in your app store or iTunes store, I've heard some were…

Hi Dragon001, Can you go to King.Com and login through there? Use your original email address you used when starting with the app. Please let me know if this works. Thank you, Jilly

Hi Kathe, I know it was taken away for a while but I thought they had brought it back. Try logging out and back in otherwise read the answer by TonyMc on this thread. https://care.king.com/en/candy-crush-saga/dream-world-disappeared#entry_81653 Thanks for your inquiry, Jilly 

Hi Lauriejones, Are you playing through King.com or the app through facebook? Thanks, Jilly 

Hi Elad, There doesn't seem to be an end to Candy Crush, I've been playing for maybe 3 years or more, whenever it came out. It just keeps updating to more levels. If you want to take a break from it, I'm sure you know about the other Candy Crush games available, like Candy Crush Soda or Candy Crush Jelly. There are also an…

Okay Michele, just trying to help. I'm glad you got past the level. Congratulations on your win! Jilly

Hi emwhy, I asked Kate to take a screenshot of the issue when it happens, can you please do this as well? When I report this to King admin I'll need some kind of example to back it up. https://www.take-a-screenshot.org Thank you, Jilly 

Okay Kurt, I'll have to wait for one of the King tech support associates are back or available and I will hook them up with your issue, they'll be able to look into your account and "fix" it as unfortunately I'm unable to do that. Monday, the 16th, we'll have someone to help you out. I'm sorry I couldn't be more helpful…