Kevin_

Game Expert

Hi @solemnity22 , I am sorry to hear about the message that you have skipped a day and having to start over. We will be happy to do our best to help but could you please Contact Support directly so we can ensure the best support in this matter. Thanks!

I appreciate the confirmation, do you mean that you play through a laptop/computer? If so please make sure to follow the steps from here Alternatively, please try using the Windows app version of the game and check if the error persists. Thanks!

Hi @Alainke2 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and have a…

Hi @yigitalp56 thanks for the update. Could everyone try to remove the game app from your Facebook account. To remove the game app that you've added to Facebook please follow this link and after please restart your device and try to reconnect:https://www.facebook.com/help/170585223002660 If the issue persists, can you…

Hi @JAK0369 , I am sorry to hear you had torubles when trying to purchase to keep on playing. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device to try to improve this situation? If you continue to have the problem after these steps, please let me know!

Hi @Iche2:-) I am sorry to hear that your are having trouble transferring your progress to your new device. Could you please try to follow the steps from our Help Center to help get you back on track.

Hi @ElMagrito , I am sorry to hear you have not received your purchase. In order to ensure you receive your purchase accordingly I suggest that your reach out to Player Support for more help. Please check this thread for guidance How to contact Player Support from the game to report an issue!

Hi, thanks for the images. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device? Alternatively please try to remove the game app from Facebook:https://www.facebook.com/help/170585223002660 . After that please restart your device and try to reconnect.

Hi @kumarrkumar I am sorry to hear that your Ads videos are not working. If you mean that they are not present in your game, could you please check this thread Video ads disappearing or not available, where we share more information about what is occurring.

Hi @Saphyr02 I understand you are having trouble transferring your progress to your new device. Do you also get the same error message when trying to connect using Facebook on your new device? Have you also attempted to reconnect to your Facebook account with all known email addresses?