MarkHawk

Community Manager

Hi there Betty, I've heard of this glitch and it's currently in backlog to get fixed. Kind regards, - Mark

Hi Kathy, In that case I suggest you first try with another browser - for instance Firefox, Vivaldi or Edge. Should that fail then try playing the game directly on our website: https://king.com/play/petrescue

Hi Carlos, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark 

Hi Kirsten, Are you playing on Facebook or on mobile? Facebook just got updated with new levels - from 2293 til 2307. iOS also has 2307 levels and Android will soon follow with the same. 

Hi Pressley, I suggest you play and complete a few levels on Facebook. This will reset any game data that might not be correct in your player account. After this you can now start the game on your mobile device and you should now be able to receive items in the game again. Kind regards, - Mark

Hi Marianne, I'm sorry to hear you're having this issue with the game. For payment issues please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Please follow the steps in the blog in order to get your items or a refund. Kind regards, - Mark

Hi Nancy, Are you playing Pet Rescue through Gameroom on Facebook? I suggest you try the game in another browser or alternatively directly on our website: https://king.com/play/petrescue

Hi there Leofa, Thanks for telling. I know some of the higher levels in Farm Heroes are currently being modified. I've created this thread with a bit more info: https://care.king.com/en/farm-heroes-saga/difficult-level-in-farm-heroes-saga-please-see-this-thread 

Hi Dorak, Thanks for telling. I've seen other players mentioning the same thing. I know some of the higher levels in Farm Heroes are currently being modified. I've created this thread with info: https://care.king.com/en/farm-heroes-saga/difficult-level-in-farm-heroes-saga-please-see-this-thread 

Hi Giuse, I've had a look at your player account and can see that you used 3 Gold bars to replay Critter Carnival.