Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Current level is 417 moves up to 3770

My level is 417 but for some reason it says I’m at 3770 and every time I get into the game I have to scroll all the way down it is really frustrating also I cannot earn gold not even when beating the level on the first try. Even tho it says I am on level 3770 I can’t play anything past 417 please help I would like to be moved back to 417 please

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MarkHawk

Hi Carlos,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark

Carlos_Pena

Alrighty thank you

Creative_Elsa

Hi Carlos, I am going to elevate this to a King Admin to see if he can tell both of us how it needs to be uploaded on a mobile device.

Carlos_Pena

Yes but I’m not sure how I would send them if you don’t mind showing me

Creative_Elsa

I'm not sure how you can upload a print screen on your mobile device to this page. But when I do print screens on my mobile device I can then send them to my email address and access them on my computer. Do you have a computer where you can do the same thing?

Carlos_Pena

I can’t put screen shots here

Creative_Elsa

Hi Carlos, can you please do a print screen and upload it here so that we have a better idea of what's going on? I think I saw this happen once where the player never completed the levels but there were stars showing on all of them. I'd like to see if this is what is happening to you too? If you need help to do a print screen here are some steps: https://www.take-a-screenshot.org/ios.html

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Creative_Elsa

Carlos_Pena

I can’t put screen shots here

Creative_Elsa

Carlos_Pena

Yes but I’m not sure how I would send them if you don’t mind showing me

Creative_Elsa

Hi Carlos, I am going to elevate this to a King Admin to see if he can tell both of us how it needs to be uploaded on a mobile device.

Carlos_Pena

Alrighty thank you

MarkHawk

Hi Carlos,

- Mark

I am trying to make a purchase for a dollar 99 I do not know a password I do not have my password an
Why am I not allowed to make my purchase it has had me change my Google account password twice I don't know of any Candy crush password I changed it to* and it will not accept it I want to make a purchase $4.99 is that okay *Edited by CM:⛔️ That’s too much personal information - Our House Rules
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…