MustardCyborg

Game Expert

Hi there, @vaga18! I see you're having issues recovering your progress on a new phone and I'm also seeing the User ID you shared is from a guest account, which means you're not logged in. Please log in using the email associated with your profile and the steps below: 1. Make sure that your King account is correctly…

Thanks for the User ID, @markiniman! I've now assigned that account to level 6225. If you don't see it in effect, please force close the game, wait a few seconds and then reopen it. Please don’t hesitate to come back to us if you need anything else. Have a sweet day!

Thanks for clarifying, @AmaraO! I see you're not a fan of the changes to extra moves. While we can't make changes on our end, the feedback player's leave is shared with the developers. As for levels being unwinnable, having only 15 extra moves doesn't mean this is the case. All levels are passable, even without moves or…

Hi there, @toyajean2 Considering you're having issues accessing new levels that you're seeing are present, I recommend the following steps: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free up space by clearing app's cache.…

Hi there! I'm sorry to see you're unable to progress in the Podium due to not having new levels available. This happens because the Weekly Contest requires new levels to be passed and you can run out of new levels depending on your progress. I know having to wait is not ideal, and regarding the time taken to produce new…

Hi there, @terribekken! First, let me congratulate you on your progress in the game. Level 16495 is definitely up there! After checking from my end, I can see the level has a high pass rate and no inherent issues. Why not check out these tips in case they help? I have just sent you a friendly gift of 2h of Unlimited Lives,…

Hi there, @Sheila_Rising I see you're having issues you're wondering if they're reported. To assist, I'll need more information. What exactly are you referring to?

Hi there, @Dalton06 Since you're having connection issues, please send me your User ID: DO NOT TAP ON PLAY. Tap on "My Profile"/ "Account". In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it, please? Copy that number and send it to me, please. Awaiting your reply!

Thanks for getting back, @markiniman! Considering you're still having issues, I can manually assign your level to a new account registered with King; however, you'll have 2 stars for each level I've adjusted from my end. To continue, please create an account using the steps below and then send me the new User ID: Open the…

Thanks for the User ID! The first thing we need to do is make sure that your device is running as smoothly as possible. Please complete the following steps and let me know if they do not resolve the issue: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your…