QueenB

Community Manager

https://community.king.com/en/candy-crush-soda-saga/discussion/499403/missing-boosters Thanks for reaching out and letting us know and welcome to the Community 😊 Thanks for letting us know! That does sound a bit odd as especially if it shows the fish as part of your daily bonus but doesn’t appear when you play a level.…

https://community.king.com/en/candy-crush-soda-saga/discussion/499401/my-sonic-suckers-are-missing Welcome to the Community 🤗 We'd love to help out, but could you share a bit more detail about what’s happening? If possible, please include a screenshot of your game so we can take a closer look. Are the Sonic Suckers…

https://community.king.com/en/candy-crush-saga/discussion/499363/bloody-dragon-wasn-t-even-there Thanks so much for the report and sorry this happened to you as well 😔 Losing a win streak like that is incredibly frustrating, especially when it’s out of your control. Big thanks to @MannyFae for reporting this early on.…

https://community.king.com/en/candy-crush-saga/discussion/comment/3332177#Comment_3332177 I have great News 😃 We have been able to identify the cause of the issue with dragons occasionally going missing after hatching in Sprinks’ Nest levels and the team is already working on a fix 🎉 There’s no timeline yet, but just…

https://community.king.com/en/candy-crush-soda-saga/discussion/499299/my-devices-are-not-syncing-my-game-level Hi Ronel, happy to help with your syncing issue! Just to confirm, are you logged into the same King or Facebook account on both devices? Also, if you’ve just played a few levels, sometimes the progress needs a bit…

https://community.king.com/en/candy-crush-soda-saga/discussion/499296/my-game-in-make-a-cake-froze Hi rosek14all, sorry to hear about your game freezing while playing Make a Cake 😮 Could you tell us what happened exactly before the game froze? For example, did you use any boosters or did something specific trigger it?…

https://community.king.com/en/candy-crush-soda-saga/discussion/499289/issue-with-the-game Oh no, I’m really sorry to hear your streak was lost, especially after making it to almost 700! That’s such an impressive achievement, and I can imagine how frustrating it must feel. Can you help us understand a bit more about what…

https://community.king.com/en/candy-crush-soda-saga/discussion/499281/why-didnt-i-receive-my-daily-bonus-today https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3333422#Comment_3333422 Thanks for reaching out about your Daily Bonus and sorry to hear it's missing 😕 To help us understand what happened,…

https://community.king.com/en/candy-crush-saga/discussion/comment/3333043#Comment_3333043 Thank you so much for the detailed explanation and the screenshot,that already helps a lot 🙌 Hold off on uploading the video for now. Since the Community doesn’t support direct video uploads, you’d need to use something like Google…

https://community.king.com/en/candy-crush-saga/discussion/comment/3332781#Comment_3332781 https://community.king.com/en/candy-crush-saga/discussion/comment/3332778#Comment_3332778 Thanks for getting back to me with those details. I’ve passed everything along to the team, including that it seems to happen only on the first…