Snow_Rider

Community Manager

Comments

  • Hey! I’m really sorry to hear this 😔 We’ve put together a troubleshooting guide with some steps that might help resolve the game freeze. Could you please try following those and let us know if they help? 🙏
    in My game is frozen. Pet rescue saga Comment by Snow_Rider June 29
  • A huge thank you to everyone who joined our UFO League Contest and shared their Soccer League progress! ⚽ It's time to reveal our lucky winners! Each of the following players will receive 3 UFO Boosters! Congratulations to: @luzvega @tapastek @teenybee @Shilviya18 @Peterw25 @SabrinaM @oo1414 @Jasam2025 Missed out on…
    in 🛸 UFO League Contest - Until June 27 Comment by Snow_Rider June 29
  • A big congratulations to our lucky winners 🎉 @jms-2 @Adriana_84 @LeoLeonor1972 @nena1 @rebelchild Your boosters are on the way! Enjoy and have fun playing 😸
    in 🏴‍☠️ Show Us Your Pirate City & Win Boosters! ⚓ Comment by Snow_Rider June 25
  • Hey there! 🧙‍♀️ Thanks so much for taking the time to report the issue. Our game team is already aware of the ghost behaving a bit… stubbornly 👻 and they’re actively working on a fix to get things moving again! In the meantime, keep an eye out for the next game update, it should bring everything back to normal!
    in (EDITED BY CM: Under investigation) Ghost doesn’t move Comment by Snow_Rider June 25
  • Hey @Cat-13, thanks for flagging this level. Although the pass rate looks good, it'll be slightly tweaked to make it more accessible for players 😃 Have a jellylicious day!
    in Estelle How did you get pass level 9970? Comment by Snow_Rider June 23
  • Hi! Thanks for letting us know about the Weekly Contest. My first thought is that this might be related to a sync issue. The Weekly Contest usually resets every Monday, and during the last hour on Sunday, players may not be able to join the event. If this is the first time this has happened, could you please let me know…
    in weekly contest Comment by Snow_Rider June 23
  • A big thank you to everyone who joined the Lollipop League Contest and shared their Soccer League progress with us! 🏆 It's time to reveal our 10 lucky winners, who will each receive 3 Lollipop Hammers! Congratulations to: @Just_Me-2 @MollyS @galaxyangel @SabrinaM @Lil'_Momma @teenybee @Sandra_Hart_Croy @Congthang2005…
    in 🍭 Lollipop League Contest - Until June 20 Comment by Snow_Rider June 22
  • (Spoiler) (Spoiler)
    in 🛸 UFO League Contest - Until June 27 Comment by Snow_Rider June 20
  • @cariek Okay, great,thanks for getting back to me! 😊 I also mentioned this in another thread, but to help avoid similar issues in the future, we recommend sticking to one device and not changing your device’s clock. Let me know if you run into any problems with the Star Tournament again after this, hopefully you won’t! 🤞
    in Unable to play since the last update Comment by Snow_Rider June 19
  • (Spoiler)
    in 🏅 Claim Your Level 10,000 Milestone Badge Comment by Snow_Rider June 17
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