kiara_wael

Moderator

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  • Hi and Welcome to the King Community Which device are you play? try restarting your device, clearing the app's cache, ensuring you have a stable internet connection, checking for game and system updates, or reinstalling the app. If the problem persists, it could be a server-side issue,Please…
  • Hi and Welcome to the King Community You can't directly "purchase Candy Crush" as it's a free-to-play game, but you can purchase Gold Bars (the in-game currency) and use them for boosters, extra lives, and other in-game items within the app. To do this, open the game, go to the in-game "Candy Bank" or the item you want to…
  • Hi and Welcome to the King Community Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature. This also means that the video ads will not always be…
  • Hi and Welcome to the King Community Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Thanks for…
  • Hi and Welcome to the King Community Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Thanks for…
  • Hi and Welcome to the King Community Thank you for the feedback, in the meantime Please check this step Check Internet Connection: Ensure you have a stable internet connection. Restart the Game: Sometimes, restarting the game can resolve connection issues. Update the Game: Ensure the game is updated to the latest version…
  • Hi and Welcome to the King Community Thanks for the feedback. Please email Player Support Team so they can take a look in your game. You can also email them from here: https://soporto.king.com/contact
  • Thanks @johamilton Im in and on level 218 . I usually play 1x.
  • Hi and Welcome to the King Community Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature. This also means that the video ads will not always be…
  • Hi and Welcome to the King Community Thank you for the feedback. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look