You need to contact players support. Here is a link… https://kingcare.zendesk.com/hc/en-us/articles/360001557218-I-tried-making-a-purchase-but-I-m-not-sure-if-it-was-successful-or-if-I-ve-been-charged#%20
I hate to see you stop playing because of this issue. We are just a community of players here. So, I recommend you to contact players support at the bottom of this page or (even better) from your game app. Hope they will give you something for the glitch. 🤞🤞🤞