Team Quest Screen Frozen

solipsist

Hello,

For over a month now my team quests board freezes and I can't choose new tiles. We have one person who hasn't been playing but has chosen a quest, so we can't get a new team.

I've tried force restarting, clearing app cache, logging in and out, as well as reinstalling the game. The team quest always freezes and I have to relaunch the game to get out.

Thank you

Lola_Pop

Hello, @solipsist and welcome to the Community!

We'd love to help you out. Can you please have a look and tell me your player ID? It's a number code and you can find it if you go to your profile, and double tap on the word King that's above your profile picture 😊

Looking forward to hearing back from you!

PrettyBubbles

Hi @solipsist I see our sweet @Lola_Pop will be assisting you with any know freezing issues once you provide her with your ID👍

I wanted to explain regarding you not being able to start a new board because a team member hasn't joined. This does not stop the board completing as once any one line is completed you will clear and collect your rewards

Sometimes you have to select another tile after 24hrs if you have players who are not active in order to complete lines that are still available, it then means the inactive player will not receive any rewards 👍⭐

solipsist

Hello,

My player ID is 1225203119

Thank you

solipsist

Hello,

It actually looks like the player finally finished the last tile and it's no longer frozen.

Thank you

PrettyBubbles

You are very welcome @solipsist thank you for letting us know 👍⭐