Why can I not use my free lifes my bubble friends give me as my screen freezes so I have to get out

ilona1

Halooo why does my screen freeze when I try get my free lifes, I can't use any of them please help 😭

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/461422/why-can-i-not-use-my-free-lifes-my-bubble-friends-give-me-as-my-screen-freezes-so-i-have-to-get-out

Hi my friend welcome

Can you tell me a little more

Do you have lives showing in the icon at the bottom right of your game screen

Have you checked for any pending updates

Please tell me what device and platform you use to play the game 💓

ilona1

Halooo again thank you for the reply, yes it shows 50 lifes I use my internet optus on my phone like I have since stating with you years ago

PrettyBubbles

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3122107#Comment_3122107

Hi my friend I am thinking it may be your device and platform as you can now only play on iOS 11 or above via the app store or android 10 or above via play store without any issues, older devices will not update and will create a lot of issues 💓