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Retrieving the App

gamegirl55
gamegirl55 Posts: 18

Level 2
in Support

I accidentally deleted my previous app for bubble witch 2, and when I reinstalled it it took me back to level one. does that mean I’ve lost my thousands of levels or is there any way to return to where i was?

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Answers

  • PrettyBubbles
    PrettyBubbles Posts: 26,618

    Hi @gamegirl55 Sorry to hear that you must of forgotten to save your progress

    Don't worry if you select the contact us tab at the bottom of this page and explain and provide your game ID you can find this by selecting the cogg wheel bottom left of your start up page then select the figure image above the red tab then double tap on the word king at the top of the page this will reveal your ID

    With this information the team will be able to restore your levels manually

    Don't forget to tell what level you was on

    Please come back and let me how you get on 👍⭐

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  • pandyprinceton
    pandyprinceton Posts: 1

    Level 1
    https://community.king.com/en/bubble-witch-saga-2/discussion/379134/retrieving-the-app

    There is no way to recover lost game results before you register for the game and save the game results in cloud storage.

    in other words, if you have logged in with a facebook account or a king account, then do the "login" again after you reinstall the game you are playing to restore the journey you have run.

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