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Where have all my li es from friends gone…keep requesting but no luck.
Hi my friend sorry to hear that
I have just checked and it opens fine on my android device via play store
What device and platform are you using
You must now only be using mobile devices none Facebook and android 9 or above or iOS 12 or above
Please check for any pending updates
From those devices please clear the game cache from the settings menu under apps then log out and leave your device off for a moment or let's see if this resets it for 💓
Is there an issue with BW2? I’ve been trying for over an hour to access the game - but cannot.
Hi my friend I wish we could have more tiles on offer within 24hrs also
I get your frustration it took me 4 days to clear the last board due to players not completing there tiles but unfortunately it is not logistically possible for the studio to perform such a revamp 💓
Could something be done about the team quests? I still find the blockers to line completion frustrating. Just today a person stuck on a relatively easy square keeps messaging urging us to get the line finished but refuses to release the square nearly ten hours later. Can we do more than two in the 24 hours rotation to avoid being at the mercy of “blockers”?
Glad you are now all good to go
And oh my wouldn't that be wonderful if possible
My personal tip what I started to do was even though I had sent a lives request I would repeat the request multiple times each day and before long my lives started to come through regularly 💓
all good @PrettyBubbles ; contacted support and Carlos was most helpful. Thanks again for your support. Now - can you fill Mr envelope with lives, please? 😉 😜 🤭
Why cant i get back to my levels as i was over 7 thousands. I am logged in but nothing is happening. I can see my photo but nothing is happening.
Pls help
You are very welcome my friend 💓
thanks @PrettyBubbles 🤞
Thats good to hear my friend
If you select the contact us tab at the bottom of this page and explain to our customer services any purchased boosters Can be replenished however free boosters are different it will be up to the discretion of our customer services team
When you receive the automated email response please reply to this explaining once more 💓
hi @PrettyBubbles - I’ve had to log in via email to play BW2. I have lost all my lives and boosters - as you said - but I have the Jackalope Tower and today’s new levels. How do I request for my boosters to be restored? I couldn’t find where said to go for the steps? Maybe I’ve misunderstood. Thanks again.
unfortunately I haven’t got the Jacalope Tower or the new levels released today. Sigh.
Hello good evening, I share with you the progress of this day..... Let's go for more, greetings family.
UPDATE - unfortunately I did not get the Jacalope tower. Second time this has happened for me. When you’re at the top level, new games are important. Very disappointed.
You are very welcome my friend glad to hear all is now good to go 💓
thanks @PrettyBubbles. I’ve logged in via Apple and all seems okay. I haven’t lost anything.
Hi my friend no it is not your fault the update has just bought you in line as playing via Facebook will no longer allow you to receive new in game updates or most side events
You will unfortunately loose your boosters but not your gold
With your levels follow the steps I have given you to request they be manually restored 💓
PS - what will happen to my game boosters etc and gold?
oh no - but I’ve been playing this way forever - yet suddenly after an update there’s a glitch and it’s my fault?
Hi my friend the problem is you can no longer play BW2 via Facebook so a fix on this issue won't help you
You will need to uninstall and reinstall using the sign up with king option as your progress is already lost via Facebook there will be no point in syncing when you reinstall this will be much better for you as there are fewer issue which can be solved much easier and updated events and game updates will come through
Once you have done this please select the contact us tab at the bottom of this page and explain to our customer services they can manually restore your levels
Lme know how you get on 💓
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thanks. I have tried all the issues you have suggested. I am in contact with Support. Everything is up to date. I play on an iPhone 12. I am playing the game but I cannot “connect”.
Ok my friend yes if no steps have worked you did the right thing by contacting customer support 💓
Hi if you send more than one message in a row playing Nero's Bingo, do they all go through?
Hello good night, it's the same thing I'm going through now, there was a mosaic left to finish the other one and a participant was placed and he still hasn't finished it, it's been 12 hours and nothing..... It's frustrating to wait.
Hi my friend yes they do 💓
Hi my friend I understand you frustration it recently took me 4 days to complete the board then another day it got completed 3 times in the 24hrs so it can be good or bad depending on how active the team is 💓
Hi @tonin_01 I know the feeling. They jump right on nd take a tile and never play. I always wait a while to see what happens before playing. When it is astrategic, I reserve a tile but don't play it until someone else is successful
it can be a good strategy to reserve a tile - but not for hours or after other team members have completed their 4 tiles and the strategic player is sitting on a tile and not moving. That’s the frustration. The game should be finished within an hour and preferably less.
Thanks. I am not impressed with the support team. It’s been over 2 weeks since I’ve had an issue. Friends are having a similar issue with not being able to connect but can play. Support won’t admit there is an issue and I am repeatedly asked the same questions regarding updates and my device. It’s beyond frustrating. I’ve sent screenshots and videos showing the issue as well. Still no luck.
It is a little annoying that players start a new thread rather than posting comments or questions under this tab 🤷♀️
I opened the game today & noticed my lives are missing that were sent by other players. Last night I had over 50 when I closed out the game. Where did they go & how do I get them back? Also today there are no ads offered? Are you taking away ads as an option for help completing levels?
I am unable to see boosters on the bottom of my screen. This started several weeks ago. Is there a setting to correct this?
I recently bought a new android phone SG Fold 7. I don't know how to retrieve my saved game from my old Fold 3. The screenshot from my Fold 7 shows my account name and email address.
Even though I receive and accept additional lives, they do not show up in my life "count'"
O meu jogo travou numa fase e eles não liberaram as fases.... E nao sai do lugar o jogo
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
