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Game not loading (EDITED BY CM: FIXED)

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benniem27 Posts: 229

October 15
I don’t understand why this support group is separate from the development team - or why isn’t there someone from the development team reading the posts and assisting first hand? There is understandably an issue with cross-communication. Again, it is extremely poor customer service from King.
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PrettyBubbles Posts: 26,595

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3174805#Comment_3174805

Hi my friend if you take a screenshot of your gold and boosters so we can compensate you and supply your game ID then uninstall and reinstall the game
let's see if this clears the freezing 💓
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PrettyBubbles Posts: 26,595

October 16
Hi guys an update has been realised today please check yours is not still pending 💓
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Bubble42 Posts: 61
Level 3

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3175229#Comment_3175229

Do you mean: 1.169.1.0 BubbleWitch2 version that was released Tuesday October 15 2024? Or is there a new one to correct the slow to load and freezing issues that remain in 1.169.1.0?
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PrettyBubbles Posts: 26,595

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3175332#Comment_3175332

That is the up to date version my friend 💓
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Bubble42 Posts: 61
Level 3

October 16
1.169.1.0 BubbleWitch2 takes a long time to load and freezes a couple of times (sometimes 3) for each level I play.

‘The update needs to be updated!
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PrettyBubbles Posts: 26,595

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3175201#Comment_3175201

Hi my friend Please follow the attached 💓
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Bubble42 Posts: 61
Level 3

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3175456#Comment_3175456

Photos of boosters/gold bars above. Jan Media is the name on my profile page

Hopefully this is what you want to restore my boosters. I am deleting and reinstalling the game right now.
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Bubble42 Posts: 61
Level 3

October 16
Ok-just reinstalled and signed in. Right now, game loads quickly and isn’t freezing
My gold bars did transfer over as did my play level.
Of course, I lost all of my boosters
Will you please restore them now?
As you can see, I have lots of boosters of all six kinds.
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Bubble42 Posts: 61
Level 3

October 16
https://community.king.com/en/bubble-witch-saga-2/discussion/comment/3175553#Comment_3175553

I deleted and reinstalled. Gold bars and my level are as before.

I lost all six kinds of boosters and I had a lot!

Please restore them now.

Thanks You!
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