The same thing is happening to me. I have been emailing technical assistance all day. Nothing they say I should do works. They won’t give me a phone number to call them. If anyone knows why this is happening please let me know. Thank you.
I’m sorry you are having the problem too. Every once in a while I get a life. Most the time it’s from myself!!!! It will say my username sent you a life. Crazy. I just got tired of asking for help and just don’t play as much.