Hi Witches and Wizards! 🧙♀️✨
We’ve shared an update in another thread about the missing lives issue, but I wanted to spread the message here as well to make sure everyone’s informed. Here’s a quick recap of what happened:
Many of you may remember the loading issue where the game got stuck at 62%. After a thorough investigation, the Studio found that this was caused by a duplication glitch, where lives appeared to increase with each login, even though they weren’t actually being sent. The good news? The issue has been fixed!
To ensure this doesn’t happen again and that the game runs smoothly for everyone, adjustments were needed, which is why you may notice some lives missing. We know it’s not ideal, but rest assured this is expected, and it’s a step towards a better game experience.
After the fix (October 29), you should receive new lives as your friends send them. However, if you notice issues with lives not coming through, please share the following details:
- A description of the issue and when it started
- Your Game ID
- Game version
- Platform and device you’re using
- A screenshot, if possible
Having these details helps us investigate and resolve issues more quickly. Your collaboration means a lot to us!
