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I had over 40 of each potion. I did not loose progress or other items. Just the potions, I still have bubbles to create more
Hi Witches and Wizards! 🧙♀️🧪 Thanks a bunch for bringing this up. We totally get how frustrating it is to lose your potions. Just so you know, the issue has already been reported to the Studio, and they’re looking into it.
We really appreciate your patience while the magic brews behind the scenes! We'll keep you updated as soon as we hear more. 💫
Hi guys could you please all raise this issue with our customer support by selecting the contact us tab at the bottom of this page and explain
First you will receive an automated email please reply back to this and explain again 💓
no change in phone or reset one minute they were there and next they had gone. It’s clearly affected a few people. Can you reinstate them please
yes I have lost all my potions too. I had over 80 between all three. Can you reinstate please
hello,
same happened to me, my count of potions was reseted to 1, lost over 15/20 of each.
I would appreciate some help and feedback from the support.
Thanks !
Bueno, yo nunca tuve mas de dos pasiones 🤭 pero creo que nunca se me desaparecieron 🤷🏻♀️
my sparkle shower has also vanished !!
Hi my friend I have already raised this and am awaiting feedback 💓
all of my potions have disappeared. I had dozens of them. Will they be replaced?
you can also see - we have no option to make the star shower bubbles - or whatever they are called - yet we have all the stars. 🤷♀️ it is a glitch in the update. I - and I and I am sure others - did nothing to create this but run King’s update!
no - same device for 2 years
I have had the same issue - my phone and apps are all updated. It happened after the BWS2 game update yesterday.
Hi my friends did you change device or reinstall 💓
my potions have disappeared also. Please help return them to us.
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I did and recieved a BS reply:
I understand that you worked very hard to earn the portions, and I will gladly share some more information on this.
We do our best to make sure that all features are accessible and functioning correctly, however, there are things beyond our technical reach which sometimes cause instances like this one. As much as I would love to, we are unable to restore your collected potions.
However, since you are such a dedicated player, I've added
50 Gold Bars
to your account as a sign of goodwill which I hope will come in handy!
Thank you for your understanding, and I hope this won't affect your gaming experience. If you have any further questions, please just let me know.
Have emailed. Very frustrating. 59 gold bars is not nearly enough. If the accounts are saved it should be a simple procedure to reinstate the lost potions. All they are doing is driving people away from playing the game.
Hi my friend I understand you are missing your potions but glad to hear you have compensated albeit in a different way 💓
It would be nice if the Studio admitted and apologised for their error - there was obviously something AGAIN wrong with their update. The updates are rare but the issues following are FREQUENT.
and what’s to say the same thing won’t happen again. Must admit it’s becoming so tedious that I’m inclined to give up
Hey Witches and Wizards! Great news - the potion issue has now been fixed! ✨To see the fix on your end, make sure to update your game to the latest version.
Thanks so much for your patience while the team worked their magic! If you're still seeing any issues after updating, feel free to drop a comment here! 💜
Hi Witches and Wizards! 🧙♀️✨ We’ve shared an update in another thread about the missing lives issue, but I wanted to spread the message here as well to make sure everyone’s informed. Here’s a quick recap of what happened: Many of you may remember the loading issue where the game got stuck at 62%. After a thorough…
Hi and welcome to the Bubble Witch 2 Saga Community! We are so happy you made it here! Since we all share the same passion for Bubble Witch 2 Saga, we would like to use this space to introduce ourselves and get to know each others a bit better 🤗 Now, we know that it can be a bit intimidating... so let me start: So, hi…
