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why did my level drop from 1897 down to 1 again?
Hi and welcome to the Community! 🤗
I am sorry to hear that you're having issues with your progress dropping.
Can you please double check if you are logged into the correct account? If you're not, please do log in to your correct account.
If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. As they're more equipped to investigate and help you restore your progress.
Contact us
Here's a guide if needed:
Hope this helps. Have a nice day! ⭐️
Dear players, We're aware of an issue where despite beating levels past level 9310, the game pushes you back to level 9310 and leaves you stuck there, without showing further levels, even if you previously had access to new levels. Please be reassured that our Studio is working on fixing the issue and we'll update you as…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
