Level dropped for no reason

Question

why did my level drop from 1897 down to 1 again?

Tetem' · Answer

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with your progress dropping.

Can you please double check if you are logged into the correct account? If you're not, please do log in to your correct account.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. As they're more equipped to investigate and help you restore your progress.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Hope this helps. Have a nice day! ⭐️