Alex_The_Witch

Game Expert

Comments

  • Hey there! I hope you're doing well. I understand you're having some trouble recovering your old progress. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Our team's available 24/7, in Spanish as well. Thanks in advance and have a great day! 🌞
    in No recuerdo mi contraseña Comment by Alex_The_Witch July 2025
  • Hey there! Hope you're doing well. I understand you're trying to restore your purchases. This seems related to recovering your account progress as well. For issues of this kind, please reach out to our player support team, as they have the proper tools to assist you: Our team's available 24/7. Thanks in advance and have a…
    in How to restore boosters Comment by Alex_The_Witch July 2025
  • Hey there! Hope you're doing well. I'm sorry to hear you're having some technical issues after completing level 9025. Is this perhaps related to the Episode Race? If so, please check this post, as this could be due to this issue: If not, please provide a screenshot/video of the situation. Thanks and have a great day!
    in Level 9025 Comment by Alex_The_Witch July 2025
  • Hey there! Hope you're doing well. I'm sorry to hear you're having so many technical issues with several ads in our game. Please reach out to our player support team: We're available 24/7, in Spanish as well. Have a great day.
    in Publicidades Comment by Alex_The_Witch July 2025
  • Hey there! Hope you're doing well. If you're referring to your Community avatar, you can follow these steps to change it: Click on your profile picture in the top right corner of this page; You will see "Account & Privacy Settings". Click on it; In your right hand side, you will see "Change my Picture" option. Click on it;…
    in Change my avatar Comment by Alex_The_Witch July 2025
  • Hey there @alecsandr25121993 . I hope you're doing well. Thanks for clarifying! In that case, ignore the Google steps, and in the connection steps follow these only: If possible, log out from your account in the game. Now, this next step is really important: I need you to log out from your app store account. This is…
    in Need some help Comment by Alex_The_Witch July 2025
  • Hey there. I hope you're doing well. I understand you'd like to have ads in order to get free items after watching them, but please note that the video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather…
    in No puedo ver videos para recibir 5 vidas extras Comment by Alex_The_Witch July 2025
  • Hey there! I hope you're doing well. I understand you're having some trouble recovering your old progress and account. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Our team's available 24/7, in Spanish as well. Thanks in advance and have a great…
    in Cómo recuperar mi cuenta Comment by Alex_The_Witch July 2025
  • Hey there. I hope you're doing well. If you're referring to the Saga Map, this has been removed starting from version 1.409.3 and above of the game. I'm sorry to hear this change in the game has upset you, I can see it was important to you. However, I appreciate your feedback. If I can help with anything else, let me know.…
    in Porque eliminaron los mapas? Comment by Alex_The_Witch July 2025
  • Hey there! I hope you're doing well. I understand you'd like to add friends in Candy Crush Jelly Saga and have this feature available, but sadly, this game does not currently support a friendship feature that allows you to team up or send each other items, including lives. I hope this helped, but if I can help with…
    in friends? Comment by Alex_The_Witch July 2025
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