JillyJill

Pro Player

Comments

  • Hello Crende, Thank you for contacting King Care! I tried replaying this level, it is possible, if you use all three boosters before starting the level. It's also good to get 2 packages together to make a big blast! If you play on an Android tablet or phone but definitely on the tablet, if you don't like the setup of the…
    in level 1348 Comment by JillyJill May 2017
  • Hello Lee, Thank you for contacting King Care! Have you checked your updates? It sounds like you need to go to your app store and update the game. Hope this helps! Jilly 
    in I cannot progress after completing a level Comment by JillyJill May 2017
  • Hello Szilvia, Thank you for contacting King Care! Have you checked your updates? It sounds like you need to go to your app store and update the game. Hope this helps! Jilly 
    in Why can I not reach the next level? Comment by JillyJill May 2017
  • Hi Angel, Thank you for contacting King Care! I'm not sure if it works the same on iOS but on the android here's what I'd do in this situation. Go to your settings, go to date and time, set your date for May 9th, or at least 36 hours but to be safe just do May 9th, go back to candy crush, make sure there are 5 lives, go…
    in My time to play the next epidose froze for 36 hours. Comment by JillyJill May 2017
  • Hi Marikaiti, Thank you for contacting King Care! Have you checked your updates? It sounds like you need to go to your app store and update the game. Hope this helps! Jilly 
    in I FINISHED LEVEL 1100 AND IT DOESN'T GET ME TO THE NEXT LEVEL Comment by JillyJill May 2017
  • Hi Laurie, Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle? Can you tell me what happens when you login? Thank you, Jilly 
    in So SAD i lost all my levels Comment by JillyJill May 2017
  • I've alerted the King Care moderators to look into this for you, don't give up yet. They'll know what to do to get you back on track. So hopefully they get my message once they come in tonight. Hang in there! Jilly 
    in error validating access token Comment by JillyJill May 2017
  • In the meantime you can also try these threads... https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Jilly
    in iOS Levels Out of Sync Comment by JillyJill May 2017
  • Okay Carrie, I will get a King Care Moderator to assist you as they are able to look into your account and do magic from behind the scenes, however, they are not in right now, but you should have a message by tomorrow. Thank you for your patience, Jilly 
    in iOS Levels Out of Sync Comment by JillyJill May 2017
  • Dear Ahmed, Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess... Jilly
    in So SAD i lost all my levels Comment by JillyJill May 2017
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