JillyJill

Pro Player

Okay, go to your app store, the place where you downloaded the game, click on the app, click on update. Let me know how it works out for you, Jilly 

Go to the homepage of Candy Crush, if it says Connect under Play, then you're disconnected so just hit the connect button. Also if you're already connected you can try logging out and logging back in by clicking your settings in the lower left, then click the cogwheel, and scroll until you see log out of Facebook. Hope…

Hi Roxy, Thank you for contacting King Care! Hopefully you were connected either through Facebook or Kingdom (king.com)? Once you login through facebook or the kingdom all your progress will be saved otherwise if you weren't connected through either, I'd have to get a King Care moderator to assist you. Let me know how it…

Hi Don, Thank you for contacting King Care! I can recommend a couple of threads but you said you followed all of the recommended steps :-( But I'll post a couple here, maybe something in those threads can help you, I surely do hope so! https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…

Hi Carrie, Thank you for contacting King Care! I hope this thread helps you because it's relative to your issue: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Hope it helps you! Jilly 

Hello Kim, Thank you for contacting King Care! I'm sorry to say they are having indefinite problems with the boxes and prizes right now. I'll report you to the King Care admins so they'll know you're having problems and compensate what you've earned. Thanks, Jilly 

Hi Jan, Thank you for contacting King Care! It sounds like you need to update the app. Can you go to your app store and see if candy crush needs an update. Since 1115 is on the border of passing through to the next episode it sounds like you need to update. If you're not sure how to update, I can help you if you tell me…

Hi Sue, Thank you for contacting King Care! Here is a blog you can read and hopefully find a resolution with the tips in there. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Hope this helps! Jilly 

Hi Chris, Unfortunately I'm afraid you're right, I'm on level 2461 and I'm finding that I'm using more boosters than ever. I really am getting discouraged by this rise in needed boosters and always say I'm done with this game!! I'm not sure why King needs so much more money and make it hard for us dedicated players. As a…

Santora, Do you have facebook installed on your tablet? Because it might be connecting through that. You're correct, that code generator is from Facebook, I had to look it up just because I was stumped on the issue. Are you using an android tablet? You can always go to king.com in your browser, but on your tablet, once you…