JillyJill

Pro Player

Hello all, Please post your missing gift box issues here so you're accounted for : https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_99799 The green shaded answer is where they'll be updating any fix, if they get one! Thank you for your patience, Jilly 

Please re-post your issue here in this thread so you're accounted for: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level They will be updating in the shaded green answer once they have a fix. Thank you for your patience, Jilly 

Hello Hamoudi, Please re-post your issue here in this thread so you're accounted for: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level They will be updating in the shaded green answer once they have a fix. Thank you for your patience, Jilly 

Please re-post your issue here in this thread so you're accounted for: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level They will be updating in the shaded green answer once they have a fix. Thank you Jean-alain, Jilly 

If you haven't received anything yet, please post your list of lost prizes in this thread: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level They will be updating in the shaded green answer once they find a fix. The more people that post, the more they'll look into it. Thank you for…

The more players that post, the more they'll know it's not just happening to some and the more they'll look into it!

Hello everyone! King moderators are aware of this problem and they're looking into this. Please post your levels or your issue if you don't remember the levels here so you're accounted for https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level They will be updating this thread with…

Hi Summer, Thank you for contacting King Care! I'm sorry to hear you're not getting your mystery box prize. The King moderators are aware of this problem and are looking into this because it is happening to a lot of players at this time. Please post in this…

Hi Jenifer Erin, Thank you for contacting King Care! I'm sorry to hear you're not getting your treasure box prizes. The King moderators are aware of this situation and are diligently looking into this because it is happening to a lot of players at this time. Please post in this…

It's been sent Lorna, I did it twice ;-)~ Here is the link if you forget your password or if you want to reset it: https://king.com/forgotPassword Jilly