JillyJill

Pro Player

Hi Shirley, Thank you for contacting King Care! Timed levels are tricky and a pain at that! I could only suggest using some boosters at the beginning as there doesn't seem to be a lot of +5s coming down once you start playing. I know this probably doesn't help you, but I just wanted you to know you can eventually get…

Hi Lorna, Thank you for contacting King Care! Are you using king.com or through facebook? Windows? Thanks, Jilly 

Hi Ramesh, Thank you for contacting King Care! First of all before you switch devices are you registered through facebook or king.com? If so, you will just have to make sure all your levels are synced and you are logged in before you make the switch. On your new device simply download the app and login with your same…

Hi Prakash, Were you ever connected through the app on Facebook or King.com? Thanks, Jilly 

Hi Liz, Thank you for contacting King Care! It could be a simple logging in and out of facebook on your phone and computer for Facebook to sync on your laptop. Have you tried this yet? Jilly 

Trust me you can do it! Just follow the path I provided for Elen, she said she got through it using that pic. 

Hi Dani, Thank you for contacting King Care! Unfortunately when you uninstall / reinstall the app you lose all boosters and lives. They do not generally reimburse or compensate for lost boosters since they are usually earned. However if you have made purchases or still want to try and get some boosters back I suggest this;…

Hello Tammy, I've forwarded your issue on to a King Moderator, they'll be able to look into your account to see what the issue was. Look forward to a message coming your way either tonight or tomorrow. Thank you for your patience, Jilly 

Hi Jane, Thank you for contacting King Care! I'm sorry to hear you're having problems connecting! Please read through this thread and hopefully it will help you with your connection issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Thank you, Jilly 

Hi Spring Ho, Are they just blanked out like no levels are showing? Or are they just not blinking anymore? Try closing out the app all together and log back in, that usually works for me when this happens. Thanks, Jilly