JillyJill

Pro Player

Comments

  • Hi Omnia, I'm sorry to hear you lost everything! I suggest you email through the homepage of the game, so they'll be able to look into your account to see what went wrong. Go to homepage, click on settings in lower left, click on the cog wheel, scroll down to "Contact Us". There you'll be able to select from options…
    in I Lost boosters Comment by JillyJill January 2017
  • Hi Marisa, it's happened to me many times. I've already forwarded it to King admin who will hopefully have an update for me soon. I had to just choose out Candy Crush completely and reopen, once I just restarted my whole device. It's definitely a glitch they're aware of and looking into. I'll post any updates as I get…
    in a portion of map disappears after you play a level in that area Comment by JillyJill January 2017
  • Hi Gosia, If it's any consolation, I don't have them either. These types of things are usually chosen at random group of people for testing purposes. It seems we're not in that group this time. But you may have another contest perhaps others don't have. Sorry for your disappointment, Jilly
    in Why you don't send any treasure chests sooo long ? I love treasure chests and wait every weekend . Comment by JillyJill January 2017
  • Hi all! I've actually inquired to King admin about this because it's happening with regular levels as well and I know that was not the case before. They've forwarded the issue to the game studios to see if it's a glitch or something permanent. I'll put an update here if I hear anything back from them. Thanks! Jilly 
    in Fireworks greetings challenge Comment by JillyJill January 2017
  • Hi David, I've inquired about this with the King admin. They are forwarding it to the game studio to see why this is happening whether it's a glitch or something new they've implemented. I just came across the same issue on a further level. A lot of players are inquiring about this. Thank you for your patience, Jilly 
    in Can't move the frog in level 1645 Comment by JillyJill January 2017
  • Hi Steve, the game studios are aware of this issue and are diligently working on a fix. It's happened to most, including myself and other super users too. Post your comments in the main thread so you can see updates on the issue and that they know you have an issue as well. There should be an update coming soon to fix the…
    in Daily bonus Comment by JillyJill January 2017
  • Hello David and thank you for contacting King Care! It seems they've changed some things with the new updates. I learned on a further 'hard' level that you can only move the Frog if there is at least 1 candy in the box, otherwise there's no jumping the frog to clear the tiles without candy in them. I thought in past levels…
    in Can't move the frog in level 1645 Comment by JillyJill January 2017
  • Hello Marco, Welcome to King Care! Since you're playing through King.Com and not through the app, you can follow these instructions: ●Adding a new card If you have received a new card you can change your card number when you make a purchase through the game at the King.com website. Simply add the card as a new card on the…
    in How to add payment method? Comment by JillyJill January 2017
  • Hi Tina, You are correct on being an older device. Since the recent updates, older devices weren't being compatible with the new versions of the games. They are trying to fix this issue. Please take a look at this article: https://care.king.com/en/blog/article/important-information-regarding-devices Thank you for your…
    in I am using ipad2 version9.3.5 and always crash can't play Comment by JillyJill January 2017
  • Hi playtime, First of all, as updates are made, levels and number of moves often do change,please read this: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Hopen this helps! Jilly 
    in advancing to next level Comment by JillyJill January 2017
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