JillyJill

Pro Player

Hi jchenowe, Now I know this is happening in regular Candy Crush but not in Candy Crush Soda. Did you mean to click Candy Crush? If so, please add your name and issue to thread:https://care.king.com/en/candy-crush-saga/list-boosters this is the main thread regarding this issue, here you will receive updates and they are…

Hello FidoOo, King is aware of this issue and are working on a fix. Please add your issue to the main thread:https://care.king.com/en/candy-crush-saga/gate-2167 because there, you will receive updates on the problem. Also, a lot of people said it doesn't do that on a PC/Laptop. But it didn't happen to me either and I play…

Hi KarenG221, Unfortunately, whenever you uninstall/reinstall the game or clear data, the boosters are gone (since they are locally stored) as well as any lives given. Gold bars will not delete. If this information was from a representative, I'm sure they warned you that boosters will be deleted. If it was from another…

Hi Debbie, First of all I can guarantee you that King does not release levels to "priveleged" players. Although players that play the game on PC/Laptop do get higher episodes before mobile does. First of all what are you playing on? Tablet? Phone? Laptop? Android? iOS? This information will help me solve your issue.…

Hi erinmix, Thank you for contacting King Care! Unfortunately if you switch devices the only thing that is saved is gold. Everything else is stored locally so switching to a new device will definitely not save boosters and lives. Also clearing data, uninstalling /reinstalling does this also (wipes out boosters and lives)…

Hi Rosedach, Thanks for posting on King Care. After a careful and thorough investigation and based upon our valuable players' feedback, it has been decided to say goodbye to Odus and his adventures in the Dreamworld. I am sorry that this may be disappointing for you. The access to the Dreamworld levels has now been…

Hi Rweckstein, Unfortunately PC is and has always been the first to get new episodes/levels. Mobile unfortunately has to wait, how long? I don't know. But I feel your pain because I mostly play on my tablet. I personally don't really like playing on the laptop, plus all my boosters and lives are on the tablet. So I just…

Hi David, They used to have that little map icon you can click on remember? That was so helpful. I'm not sure why they took it away. My associates and I have requested this be brought back and I will pass along your request as well. Sorry I don't have the magic answer but with enough of us asking for it to be brought back…

Hi Joanne, I only have 15 moves on my level 2069. When the game is updated levels often do change as well as the number of moves. This is one of those scenarios. It can be explained further through this article: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 I found a video with…

Hi Janna! What model and device are you playing on? Or are you playing on your PC? Also, do you have the latest version of Candy Crush updated? Thank you! Jilly