JillyJill

Pro Player

Comments

  • Hi Tonia, This may be an obvious question but do you have the latest version of Candy Crush updated? Go to your iTunes store to check. Also, what model iPad are you playing on? Thank you! Jilly 
    in Level 605 and game won't reload to next stage - freezes on a screen full of stars. Comment by JillyJill January 2017
  • Hello Diana and albl, King is aware of the issues still happening after the update, they're working on a fix. Not sure, but your devices may not be compatible even with the new update. Check out this thread that has device models listed and get back to…
    in I paid mini issues Comment by JillyJill January 2017
  • Hi Kimberly, Please post this issue in the main thread here:https://care.king.com/en/candy-crush-saga/list-boosters#entry_87499 King is aware of the problem and are working on a fix. But so you'll have the updates on the issue I ask that you post it there. Thank you so much, Jilly 
    in Lost my boosters!! Comment by JillyJill January 2017
  • Hello everyone! Can you please post in the main thread for this issue so they know how many players are being affected by this? https://care.king.com/en/candy-crush-saga/list-boosters#entry_87499 Thank you, Jilly 
    in Using boosters without my permission Comment by JillyJill January 2017
  • Is the email address you use for facebook the same one you used on King.com?
    in Lost progress Comment by JillyJill January 2017
  • Also Lauriejones, it could be your device, the iPad 2, they are having trouble with those as well. Read this article believe the iPad 2 is listed here https://care.king.com/en/blog/article/important-information-regarding-devices Thanks, Jilly 
    in Game crashing Comment by JillyJill January 2017
  • Okay, that's what I was afraid of, unfortunately it seems that they're still having problems with iOS devices after the recent update. I'll get more info and get back to you or forward you on to a King Care associate to help you further. You can try clearing cache in your app store or iTunes store, I've heard some were…
    in Game crashing Comment by JillyJill January 2017
  • Hi Dragon001, Can you go to King.Com and login through there? Use your original email address you used when starting with the app. Please let me know if this works. Thank you, Jilly
    in Can't get Soda Candy Crush progress restored Comment by JillyJill January 2017
  • Hi Kathe, I know it was taken away for a while but I thought they had brought it back. Try logging out and back in otherwise read the answer by TonyMc on this thread. https://care.king.com/en/candy-crush-saga/dream-world-disappeared#entry_81653 Thanks for your inquiry, Jilly 
    in Late this afternoon, Dream World has disappeared on my iPad. Comment by JillyJill January 2017
  • Hi Lauriejones, Are you playing through King.com or the app through facebook? Thanks, Jilly 
    in Game crashing Comment by JillyJill January 2017
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