JillyJill

Pro Player

Hi Elad, There doesn't seem to be an end to Candy Crush, I've been playing for maybe 3 years or more, whenever it came out. It just keeps updating to more levels. If you want to take a break from it, I'm sure you know about the other Candy Crush games available, like Candy Crush Soda or Candy Crush Jelly. There are also an…

Okay Michele, just trying to help. I'm glad you got past the level. Congratulations on your win! Jilly

Hi emwhy, I asked Kate to take a screenshot of the issue when it happens, can you please do this as well? When I report this to King admin I'll need some kind of example to back it up. https://www.take-a-screenshot.org Thank you, Jilly 

Okay Kurt, I'll have to wait for one of the King tech support associates are back or available and I will hook them up with your issue, they'll be able to look into your account and "fix" it as unfortunately I'm unable to do that. Monday, the 16th, we'll have someone to help you out. I'm sorry I couldn't be more helpful…

Hi Patrice, As I understand it, you are having trouble passing this level is that correct? If so, my advice would be to not focus so much on the colors needed to be crushed. Focus more on making some excellent combos, color bomb (chocolate sprinkle ball) with a striped or packaged candy would be an example. Even a striped…

Hi Juju, When you say find the way to do it, do you mean logging in or your email not being recognized? Is this the email you used when first registering at King.com? Could there be another email account you may have used? Please let me know. Thank you, Jilly

Hi Fig, Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com? Thank you, Jilly

Hi Kurt, It sounds like you're signed into your mother's facebook account, is this correct? You're going to have to log out of facebook and log back in with your account. Because on the computer, you would not have your mother's account up unless you were logged in to her facebook account on there as well. Please let me…

Hi Michele, Did you happen to back out of the game once you reached your score? Because you just have to let time run out in order to have a win. Since this is a timed level, if you back out or end the play before time runs out it will record it as a fail. That's all I can think of as to why it would not record your win.…

Hello Sonya, They are aware of the game unfortunately still crashing after the update. All I can do is to keep in touch with this blog for updates on the fix https://care.king.com/en/blog/article/is-your-game-crashing You can also send an email through the game to see if the tech team has any suggestions because this is…