Comments
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Hi Marisa, Do you mean it puts you at level 1 or are you saying it doesn't let you in the game at all? There was an update recently, make sure your game is updated by going to your app store. If you do need an update, after updating, restart your device as this helps significantly. Let me know how it works out, hope I…
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Hi Lisa! Here's a thread on it, https://care.king.com/en/candy-crush-saga/level-1879-glitch-or-deliberate There are some good tips on this thread. I used my boosters, use them if you have any left..but you have to clear ALL the bricks or clear all the frosting first before you get ANY yellow candy which is crazy.. but I…
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Hi Rosedach, My hooty owl disappeared for awhile as well. (As StuckInATree said, you have to complete level 50 in candy crush.) There was an update on Wednesday and my owl is back after the update. Make sure you're updated by going to your app store. After updating give your device a restart. Good luck! I hope you get it…
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Hi Jaimie, Have you tried emailing them through the game? This will be a direct communication with King Customer Care instead of this forum, which is geared towards players helping each other. While King Care does answer questions in the forum, they aren't able to get at all questions (obviously for you right!? ;-) You'll…
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Is candy crush updated on the other devices? If not, that may be why they're not the same. Levels often do change when there is an update to the game. There was an update today & my 1864 currently shows 22 moves and 150 blocks to clear. What are you having trouble with exactly, maybe I can help? Jilly
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Unfortunately Sue, when using another device or transferring to a new device, the only things that move over will be your level progress and your gold bars. Boosters and lives are unfortunately not transferred over. Is the new device a PC, tablet or phone? Usually on a PC or laptop you'll get the further levels than you…
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I had a similar question as to why I wasn't getting a certain challenge. Here is the answer from a King Customer Care team representative: Please note that quests, promotions and rewards are often timed or limited events.Allocation is completely random, and we are unable to "send" these games to specific devices.Not every…
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Hi Joyce! I agree, on this level it seemed that there were no pets being released, but they only release 3 max on the board at a time, at least that's what I figured because that's all I saw after playing it over and over. Try to get big chunks so you can get the rocket booster. This video sort of helped me, but it's…
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Hi Wareley 08! I had this very same question about a year ago because I was having the same issue, sometimes it would be on my phone and not my tablet, sometimes it would be on my tablet and not my phone...etc. Here is the answer I received from King customer care: "These events are sent to devices and not accounts, this…
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Hi Judy, This may be irrelevant but worth a shot.. The game had an update yesterday, if you haven't already, update your game. If that doesn't work, you can email customer care team through the game; go to your settings wheel, click on "contact us", there you can describe in detail what is happening and they can look into…
