Johnny_Ryall

Royalty

Comments

  • Hello, I'm sorry to hear that this happened. Could you please make sure that you have a connection to Facebook to ensure that the event is available for it's duration: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…
    in Dexter Striped Candy Challenge Comment by Johnny_Ryall April 2017
  • Hello Jackie, Could you please run through the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
    in Bug on level 284 Comment by Johnny_Ryall April 2017
  • Hello, From time to time the game studio will update a level so it will then look different to the older videos online. You can read more about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Kind regards, Johnny
    in Level 1323 Comment by Johnny_Ryall April 2017
  • Hello, This is an ongoing issue that is affecting several players. Here is a thread where the issue is being discussed and I will keep players up to date: https://care.king.com/en/question/view.action?forumThreadPermalink=defaulting-back-to-levels-passed Kind regards, Johnny
    in Repeating Same Level Comment by Johnny_Ryall April 2017
  • Hello all, Please refer to this thread for further information about your questions: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
    in All events & quests have disappeared Comment by Johnny_Ryall April 2017
  • Hello, The events and features in our games are always changing as we test them and try new things. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
    in Why is there no timer for the sugar track anymore? Comment by Johnny_Ryall April 2017
  • Hello Ada, Could you please run through the steps here as this should ensure the game runs as smooth as possible: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
    in dexters contest stuck on calculating results Comment by Johnny_Ryall April 2017
  • Hello, I just checked and the game loads for me in both Chrome and Firefox. Do you have a lot of tabs open, is your computer memory full? Please also let me know if you have any adblockers or programs installed in your browser. Thank you, Johnny
    in Bubble Witch saga 3 is not works, I hope you can help me Comment by Johnny_Ryall April 2017
  • Hello. I need to discuss personal information so please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in I want reset my progress and start again from level 1 Comment by Johnny_Ryall April 2017
  • Hello Jeanette, This issue is still ongoing. Please refer to this thread for further information, we will keep you updated: https://care.king.com/en/pet-rescue-saga/why-are-u-taking-everyones-boosters Kind regards, Johnny
    in Boosters Comment by Johnny_Ryall April 2017
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