Kevin_

Game Expert

Hi @Slaurie, I am sorry to hear about the issue with level 9400. I have made sure to forward this to the right team so we can review the level and apply any necessary fixes as possible. As for the refund, as I can see you play directly from Facebook on your computer, unfortunately we do not manage your payments as this is…

Hi Suzy, I am sorry to hear that you are not having the best experience with the Troll. I appreciate your comments and feedback about this, it is very valuable. I will make sure to share them with the Studio so that we can improve the gaming experience in a near future with updates. Thank you again and I hope you have a…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi again, I completely understand your point and usually when finally backing up from a guest account the items get saved however there is always the possibility it might not, just as it happened, which is why we recommend backing up your account since the beginning to avoid these kind of situations as we understand you…

Thanks for the information @STROUMF, are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added to the envelop? Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time…

If you continue to have trouble despite all these recommendations, please capture a video showing how your team request counter increases while not having lives and not getting them in the envelope. Then check out our Help Center + chat bot. Choose the Chat With Us, to reach out to Player Support and send the video to…

Thanks for the visuals! Are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added? Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time so it might be possible that…

Hi @KristieC, I am sorry to hear about the setback and loss of Gold Bars as well as coins. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, so you can reach out to Player Support so we can further investigate and try to obtain help with your missing items ensuring that your receive a…

Hi @gamergirl515, I am sorry to hear about the loss of your boosters and Gold Bars. Unfortunately I am afraid to be the bearer of bad news but since you were playing under a guest account and not backed up, it is not possible to restore these items. However to get you going I have added a few Gold Bars to ease your…

Hi @CandyLover2900, I am sorry to hear you had trouble with transferring your progress. Could you please confirm if this is on Candy Crush Saga or Candy Crush Solitaire Saga? Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device…