Kevin_

Game Expert

Hi and I am sorry to hear that you are having trouble with resetting the account password. We will be happy to get you going with resetting the password but could you please Contact Support directly so that we can best assist you with this. 

Hi and I am sorry to hear that you are having trouble with your game freezing while at level 6313. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device to try to help with this issue.

Hi and I am sorry to hear that you are having trouble with your purchased lives not arriving. We will be happy to get you going but could you please Contact Support directly so that we can best try to help you. 

Hi and I am sorry to hear that you are unable to use your Gold Bars. Could you let me know what is preventing it? It would be of great help if you can share a screenshot.

Hi, I am sorry to hear that your milestone badge has gone missing and unable to change your profile picture. For the badge could you please try login out and then back in and also try to replay last thousand level so try to trigger. For example if you had the 8000 badge , please re-play level 8000 and pass it again.…

Hi @dianakotori, I am sorry to hear that you are having trouble when login with your Facebook account across your games. Would you be so kind as to try removing your games from Facebook and then restart your game and try to reconnect? You can learn how to remove the games from Facebook through this link:…

Hi @Anne2805 and welcome to the Community. I understand that you are not having access to this special feature. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead, which is why you are no longer…

Hi @hadleyscrazygranny, I am sorry to hear that you are having trouble with your screen turning half its size. Would you be so kind as to share a screenshot of what you are able to see please?

Hi @JUICIEST, I am sorry to hear that you are not seeing any friends despite connected to your Facebook. I am afraid that Candy Crush Friends Saga does not currently support a friendship feature that allows you to team up with friends or send each other items. However I will make sure to pass on your anticipation and…

Hi and thank you for joining us! I understand that you would like to continue playing on your new computer. In order to continue your adventure and if you play directly from Facebook, you only need to make sure that you are login to the same Facebook account. If instead you play from the Windows app version and use a King…