Kevin_

Game Expert

Hi @NZOzzie , I am sorry to hear that you are having trouble with accessing the lives envelope after re-opening your game. Would you be so kind as to let me know what exactly occurs when you try to open the envelop?

Hi, @LisaC1969 , Do you mean that the feature is not showing in your game or is something preventing you from participating? Please note that, if it is missing we have created this post to share more information My Bake-A-Cake Event Went Missing! (Being Investigated)

Hi @Frankiss and Welcome to the Candy Crush Saga Community. Could you please describe a little further what trouble are you facing? What are you trying to claim?

Hi, thanks. Could you please share a screenshot of what you are to see when this happens please.

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

Hi @jagerpee , I am sorry to hear that you have lost your levels. Please check this useful article we have prepared for you: I can't find my progress in the game – How to retrieve your levels

Hello! I'm sorry to hear you're upset about not having this event. I understand how frustrating it can be when you feel like you're missing out on the fun. The reason some players have the event while others don't is due to an A/B test. Our team runs these tests to try out new things, which helps us make the game better…

Hi, I am sorry to hear that you are having trouble with the Chocolate Box being frozen. Would you be so kind as to confirm if the whole game is frozen or only this feature? It will really help us if you can share a screenshot of what you see. Thanks!

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…