Snow_Rider

Community Manager

Comments

  • Hey Pet Savers! Letting you know that the level has been already reported. Thanks for flagging it! 🙌
    in ✅ FIXED: Level 9219 Comment by Snow_Rider October 2025
  • Hi again! The bug you're having in the game is fixed already. However, it looks like the new version (1.17.74) hasn’t fully rolled out on all platforms yet. In your case (iOS), it might take a few more days before it becomes available. For now, I’d suggest restarting your device (not just the game) and keeping an eye out…
    in Screen turning grey after IOS 26 update Comment by Snow_Rider October 2025
  • Hi there! Thank you for your report! I’ve seen a couple of other comments mentioning a similar issue, and I’ve flagged this to the Studio. Hopefully, we’ll have an update for you soon!
    in Edited by CM: Halloween Petopia isn't giving special buildings Comment by Snow_Rider October 2025
  • Hi @cariek @eliottb29 ! To investigate this further, could you please share your Game ID from your Solitaire game? If you’re not sure how to find it, please check our Help Center article. Also, could you confirm if you received the new levels released yesterday? The latest available level is 2100.
    in Edited by CM: Star Tournament Comment by Snow_Rider October 2025
  • Thank you so much for getting back to me! I shared your details with our developer. Hopefully, the issue will be solved soon! ☺️
    in Screen turning grey after IOS 26 update Comment by Snow_Rider October 2025
  • Hey! Thank you so much for reporting this! Could you please share your Game ID so I can pass it along to the Studio? If you’re not sure how to find it, you can check out our Help Center article here. Once we have your Game ID, our team will be happy to look into it! 😊
    in Screen turning grey after IOS 26 update Comment by Snow_Rider October 2025
  • Hi there! 👋 Thank you for flagging this. I just want to let you know that the issue has already been reported to the team. I'll keep you posted as soon as I get more news from the team!
    in Edited by CM: Star Tournament Comment by Snow_Rider October 2025
  • Hi @Deb181 @cryzlstix! If this issue still persists, could you please share a few details which will help us to look into this firther? Which platform are you playing on (e.g. iOS, Android, Kindle Windows app)? If it's a iOS or Kindle, what model of your device are you using? And just as a quick reminder, please make sure…
    in 🎃 Halloween Petopia - Let the Spookiness Begin! 👻 Comment by Snow_Rider October 2025
  • Hi there! If Petopia hasn’t returned for you yet, could you please share which platform (e.g. iOS, Android, Kindle, or Windows app) and device you’re playing on? This will help us look into it. As a quick reminder, please make sure your game is updated to the latest version.
    in Halloween Event 2025 Comment by Snow_Rider October 2025
  • Good news, everyone! The issue causing the game to crash on iOS 26 has now been fixed! Please make sure your game is updated to the latest version to enjoy smooth gameplay. A big thank-you to everyone for your patience and for sharing your feedback while we worked on this. Have a sweet day! 🍬
    in ✅ Game Crashes on iOS 26: FIXED Comment by Snow_Rider October 2025
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