Comments
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Welcome to Soda Community @Lisasmiles Sorry to hear that you are unable to make a purchase. Please try the following steps: Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. Updates: Make sure you have the latest game and device updates Memory:…
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Hello @random264 Sorry about this! 😕 The Studio is already working on it! We are sorry for the inconvenience.
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Hi @lesabre1 I am very sorry to hear that you had to delete the app. Did you save your game by using a King or Facebook account? If you did, you can find your progress back; just log in with the same account credentials. You will find your gold bars and your progress, boosters on the other hand are stored in your device’s…
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Welcome to Soda Community @Mejade Does the black screen happen by playing an advertisement? If yes, the Studio is already working on it. We are sorry for the inconvenience.
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Hello there @mercerditas24 If you have problems with purchases, you should contact Support: https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase Have a lovely day 🍭
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https://community.king.com/en/candy-crush-soda-saga/discussion/468464/ad-failed-black-screen Hello, welcome to Soda Community Sorry about this! The Studio is already working on it! We are sorry for the inconvenience.
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Welcome to Soda Community @hg92 We use English in the King Community to ensure that everyone understands and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you. Thanks for your understanding 🤗 Regarding…
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Hi @Shermee I am sorry to hear that your game is crashing 😕 Please visit this Help Center article about the crashing: Technical & Connection issues Select your device type at the top (Android, iOS, Windows, Amazon) scroll down and find topic "why does my game crash/freeze" Let me know if you need more help!
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Hello @CarolineKammerer07 welcome to Soda Community The ads feature is part of a test group. This means that some players will see ads and some players won't. We have no influence on this; groups of players who will or won't see ads can be changed by the Game Studio. I understand that it sounds unfair, I've never had ads…
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https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3155906#Comment_3155906 Hi @milo1054 Sorry this is happening; I’m having the same issue. Do you play the game on more than one device? The Studio is investigating it and it seems that the cause is probably due to playing with multiple devices. So far, I…
