Alex_The_Witch

Game Expert

Comments

  • Hey there @Gabriella61 . I hope you're doing well. I'm sorry to hear you're unable to purchase Gold Bars for 3 weeks now. Could you please tell me which device you're using to play (Android, iOS, Kindle, Windows, FB on an internet browser)? That way I can send some troubleshooting steps for you to follow. If you can share…
    in Unable to buy golden bars, do not know why Comment by Alex_The_Witch 1:33PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in قفل است Comment by Alex_The_Witch 1:28PM
  • Hey there @MeyerLinda . I hope you're doing well. I'm sorry to hear this is happening with your Candy Hunt feature. Could you please provide a video of this happening, as well as details about your device and app version? You can follow the steps below for that: Which operating system is installed? Select Start > Settings…
    in Candy Hunt Comment by Alex_The_Witch 1:27PM
  • Hey there, @Maria5841 . I hope you're doing well. I'm sorry to hear you're experiencing these issues. Regarding the extra lives not rewarded, could you please provide more details about this, and if possible, a video of it happening? As for the Critter Catch feature, could you please provide your User ID? Thanks in advance…
    in No rewards Comment by Alex_The_Witch 1:22PM
  • Hey there @Rosant ! I hope you're doing well. I'm sorry to hear you're experiencing connection issues when trying to make purchases. Could you please tell me which device you're using to play (Android, iOS, Kindle, Windows)? That way I can send you some troubleshooting steps for you to try. Thanks in advance and have a…
    in No connection Comment by Alex_The_Witch 1:18PM
  • Hey there. Hope you're doing well. I'm sorry to hear you're having trouble beating level 6518. I've checked the level on our side and found no issues. Could you please send me a video of the issues you're having with the level or its difficulty? Thanks in advance and have a great day!
    in Blockers Comment by Alex_The_Witch December 28
  • Hey there, @Countdraude . Hope you're doing well. I appreciate you taking the time to share your feedback and insight on this. I'll share it with our team so they can take it into account. I'm sure they'll appreciate it as well :D I'm happy you're loving the game so far, and I will pass along the compliments. Thank you…
    in Scaling Issue On Foldables Comment by Alex_The_Witch December 28
  • Hey there. I hope you're doing well. I'm sorry to hear you're not receiving your Weekly Challenge rewards. In order to properly investigate this, could you please share a video of this issue if it happens again? In the meantime, please reach out to our player support team so they can look into compensate you for rewards…
    in Reward not recived Comment by Alex_The_Witch December 28
  • Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…
    in About Ads Comment by Alex_The_Witch December 28
  • Hey there. I hope you’re doing well. I’m sorry to hear that the Bake a Cake feature is currently unavailable for you, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like these are bonus…
    in Bake-a-cake Comment by Alex_The_Witch December 28
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