Candy crush jelly saga

Question

screen freezes over game

IMG_4497.png

Alex_The_Witch · Answer

Hey there @Taibobo . Hope you're doing well.

I'm sorry to see you're having freezing issues with the game.

Could you please try the following steps:

* Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
* Update your device to the latest version of iOS and check for any updates for the game app
* Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

I hope this helps, but if the issue remains please send me the following details:

* What make and model is it?
* Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version.
* What version of the game are you running? Open the Settings app. Go to General > iPhone Storage. Wait till it shows the list of apps. Click on the game app to see the App Version.

These details will greatly assist our team's investigation. Thanks in advance and have a great day.