Cezdiamond

Community Manager

Comments

  • Hi Serg!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in bonus candy Comment by Cezdiamond March 2017
  • Hi Laura- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Candy crush crashing again Comment by Cezdiamond March 2017
  • Hi MimCandy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with your game crashing. We are currently looking into this, please see our blog for more information :-) https://care.king.com/en/blog/article/having-trouble-with-ios-7-and-6 Have a sweet week! 
    in Candy Crush keeps crashing Comment by Cezdiamond March 2017
  • Hi Jose- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Which browser(s) are you playing on? Please can you follow our troubleshooting steps…
    in bubble witch saga 3 Comment by Cezdiamond March 2017
  • Hi Mark- Thanks for posting on King Care. Welcome to the community. Which level are you currently stuck on? Please can you share a screenshot of your game board so that we can take a look for you? To add an image to your reply, please click on the "photo" icon in the top left hand corner of the text box. Thanks a lot and…
    in You have collected enough pufflers... Comment by Cezdiamond March 2017
  • Hi Hanneke- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem passing level 788. I can understanding your disappointment. Let's make things right again. I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you…
    in Candy Crush Soda Saga 788 Comment by Cezdiamond March 2017
  • Hi Rab- Thanks for posting on King Care. I am really sorry that you did not receive your purchases. I can understand your disappointment. Let's make things right again. I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can get…
    in I have bought gold bars twice today but I didn't get them Comment by Cezdiamond March 2017
  • Hi Lauraine- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in why does candy crush say loading and then when reaches 100% says facebook not responding Comment by Cezdiamond March 2017
  • Hi Karen- Thanks for posting on King Care. Congratulations on getting so far, you're doing great! We love love to hear your tips on how to pass those trickier levels. New levels will be available soon, but I don't have an exact date just yet. You can check your game, our Facebook page or our Twitter feed to be one of the…
    in New levels Comment by Cezdiamond March 2017
  • Hi Amrit61180!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause…
    in I am playing the candy crush game from last 2 years I have 105 hammers & 41 free switch hands power Comment by Cezdiamond March 2017
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