Cheeky123

Level 2

Thank you so much!!! It worked and I am in.

Thank you for your message. Further to your message regarding going back to the support team contact, I don't have one. I completed the AI questions, followed all the guidance and steps including the logging out of the account and then back. I was then told by the AI that a ticket had been raised and I thought that someone…

Thank you Mary, glad that you got sorted. Fingers crossed for the rest of us.

Hello, I have managed to regain position and level (at 10147) through the tips provided on guidance. Sadly now when I go into this level the screen has a big white patch over it and is frozen. I reported it. I had a reply from Mary but have been unable to reply and thank her for letting me know that it is still not fixed…

Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I can’t see what level I am at but I have been playing for over 5 years and would hate to loose position. I also don’t want to loose…

Thank you all. Glad it’s not just me but I still can’t fix it.