Hi Dawn, if there is no blue button it means you are logged in. Try Logging out with the spoke at the bottom left while following the instructions... If you actually log into Facebook on a computer and try to play there does it show the correct level? As previously mentioned Is it possible that a ministrator resets my…
Good evening Dawn, thank you for posting on King care. Was she connected to either the Kingdom or Facebook? In which case she would just need to log in. https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1 If she wasn't, come back and let me know and we will escalate it to a moderator. Is this account…
Hi, My husband had previously tried this on several occasions, with out success, l am not sure I had ever backed the game up or registered it on Facebook, it was whist trying to cync with Facebook that I lost my progress. You mention reconnecting using the "blue connect button" there is no blue connect button, only a play…