FluffyDinosaur

Community Manager

Hi there, would you please repost your question in English and we'll be able to help you out 😁

Hi there, would you please repost your question in English and we'll be able to help you out 😁

Hello there, I'm so sorry to hear that! Please follow the guide here and let me know if it works for you 😊

Hi Judith, I'm really sorry to hear that, that's sounds really frustrating. As @kiara_wael mentioned we cannot look into purchases here in the Community but please reach out to our Support team by clicking the "?" icon in the game and they will help you out.

Hi Chris, really sorry to hear that! I've escalated your issue to the studio and hopefully will hear back soon. I'll let you know as soon as I know more.

Hi Debbi, thank you for sharing! Would you be able to submit a screenshot and it will be easier for us to understand what you need help with 😁

Hi @jsanyi , would you be able to tell me what device you are playing on? Is it an android or iPhone? I would also recommend trying to restart your phone 😁

Hi Eduncan, would you mind explaining a bit more why you think it's unfair? I'll be happy to share your feedback with the developers 😁

I'm so sorry to hear that the ads keep freezing for you. In order for me to investigate this, would you be able to send me your Player ID and let me know what type of device you are playing on? I would also recommend trying to check your internet connection and trying to restart your device and see if that helps 😊

Hi @Pimpa471 Oh no, I'm sorry to hear you are stuck! Level 15 307 is very far in to game, that's so cool that you have played Candy Crush Saga so much 😁 Maybe some of our Community members here can give you some tips on how to beat the hard level.