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Why do ads keep freezing? The app is updated. Losing boosts and lives because of it. Thanks
My player ID is 1218831524. I’m playing on iPhone 14.
My internet connection is fine, it also happens even on different wifis and has even just happened on 5g. I have restarted my device. Thank you for your help.
I'm so sorry to hear that the ads keep freezing for you. In order for me to investigate this, would you be able to send me your Player ID and let me know what type of device you are playing on?
I would also recommend trying to check your internet connection and trying to restart your device and see if that helps 😊
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Thank you for reporting. in the meantime please force close the Apps and log in again
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
