Janger

Level 3

Thanks KimElston for your help but unfortunately there is no phone support and the customer support online just sends out a generic response to go to the help section or community forum. Due to the circumstances right now I believe that human interaction help is not available at this time. Hope you are well and have a…

LadyRaffie, I need your help again. I was playing Bubble Witch Saga 3 and the ghost Billy appeared with the key saying I had the key to the Mystery Chest and then said Bye. I never see the chest and he keeps appearing saying the same thing. This is a glitch for sure. I followed the instructions to clear the cache in my…

I received an email from support where they told me to go to the help center to answer my burning questions or go to the community for answers. Not too happy about that response because I have done that and still haven't received any boosters back that I earned by winning fairy races and playing the group flowers games to…

Thank you KimElston. I am on Windows 10 when I ran into this glitch. I cleared out the cache but it didn't work. Billy would pop up and say he has the key but I never saw the treasure chest. After every time I finished a level he would pop up again. This glitch is what caused me to lose all my boosters. Like I said, the…

I have great news QueenRaffie, everything is good now! I am ready to go and I wanted to let you know all is well. Thank you so much for your help. Can you thank Tech support for me on my behalf? I am so grateful for all you have done and that they have done as well. Again I say that King has the best customer service and…

Hi again QueenRaffie, I just went back in the game and most of the boosters are now back. The only issue now is I had 33 stereo bolts and 33 sparkling blasts in one account and 18 sparkling and 16 stereo in the other account. Can we add them back in? Is there a way to check the gold bars to see if they are correct even…

QueenRaffie I noticed that I did receive a few boosters but not all of mine I bought. Also, I did not receive my gold bars from the closed account. I wrote down, believe it or not, the number of my boosters if needed. It was from last week so it is not accurate. Does Tech Support need it or can they look it up? I can't…

Thank you QueenRaffie. Can they restore my boosters that I lost when I uninstalled then re-installed the game? That is why I was so afraid. It was funny because I did not lose my bars in both accounts only the boosters in both accounts. Weird.

Can someone help me please? Tech Support did not move my bars or boosters. I did what I was told to by uninstalling then re-installing the game but now, unfortunately I have lost all my boosters. All of them are gone in both accounts. My bars are still there in both accounts but now I have no boosters at all. I have bought…

Hi again QueenRaffie, I did force stop wait 10 seconds and reopened it but neither account has been changed. Maybe it just takes time after Tech Support moves the bars and boosters. Thanks!