JustPlaying

Royalty

Comments

  • Hi Dana, Thank you for posting on King care. This is being addressed on this post https://care.king.com/en/candy-crush-soda-saga/why-is-candy-crush-soda-now-bouncing-the-candy-this-is-very-annoying Sorry for the inconvenience
    in Can we stop the bouncing candy?? Comment by JustPlaying April 2018
  • Hi Sharon, Thank you for posting on King Care. If you log in with the same account that you play on Facebook on your computer it will sync to that Level on a reinstall or new device. Please let us know if you have any issues.
    in Deleting Candy crush Comment by JustPlaying April 2018
  • Hi Nicole, Thank you for posting on King Care. Please see this post on won time to see if it explains your issue: https://care.king.com/en/alphabetty-saga/superstar-information-post-what-happened-to-my-hours-of-free-lives 
    in Help with won time Comment by JustPlaying April 2018
  • Hi Bettina, Thank you for contacting King Care. Please confirm the account you are logging in with (Facebook or King) on your old device and that it has synced with the server. Then on the new device log in with the exact same account and try to get it to sync with a strong connection to the internet such as WiFi. If still…
    in Games progress lost and unable to get it back Comment by JustPlaying April 2018
  • Hi William, Can you make sure the sound did not accidentally get turned off by clicking the spoke in the bottom left corner? If they are on can try the troubleshooting below as well? If it doesn't work, can you let us know your Windows version?…
    in Problem with sound Comment by JustPlaying April 2018
  • Hi Vicki, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience
    in Candy crush soda accidental purchase Comment by JustPlaying April 2018
  • Hi DMarino, Thank you for posting on King Care. If you log in using the same Facebook or King account your devices should sync with the last device sync with the server. e.g. if you finish a level and it does not upload to the server your other device will start from the previous sync level. For the device reverting back…
    in I play candy crush on my iPhone 7 Plus and iPad. My level progress on my iPad went back to level 1. Comment by JustPlaying April 2018
  • Hi kvanc, You should be able to post a screenshot by clicking the mountains icon right above the box where you type. Are you still having issues with this level? Points levels that have time bombs on them typically require you to finish all your moves and do not end when achieve the point goal. Please see this example…
    in Candy Crush Saga level 1710 Comment by JustPlaying April 2018
  • Hi Debra, Please see this link for information on free time/lives: https://care.king.com/en/alphabetty-saga/superstar-information-post-what-happened-to-my-hours-of-free-lives Thanks
    in Can you help with the free time? Comment by JustPlaying April 2018
  • Hi Nick, Please follow the instructions in this link to switch devices. https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device Thanks
    in I lost my wife all game progress!!!!! Comment by JustPlaying April 2018
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